Senior Collector

About the role

Now Hiring: Senior Collector

Essential Functions & Responsibilities

• Contacts delinquent members by phone and mail, as well as any other means necessary and appropriate to collect monies owed.
• Advises and counsels on necessary actions and strategies for debt repayment.
• Takes appropriate action to bring the account current, including creating an individualized payment plan.
• Negotiates payment in full, payment plans, or settlement on the account.
• Maximizes the collection and/or recovery of Credit Union assets from delinquent or charged-off loans.
• Sets up and maintains accurate files and reports on all collection activity.
• Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
• Provides training and serves as a mentor and coach to those in the Collector role.
• Makes recommendations on ways to improve work processes.
• Analyzes the financial situation of delinquent borrowers and recommends recovery efforts, including the repossession of collateral when arrangements to bring the loan current are unsuccessful.
• Other duties as assigned.

Knowledge & Skills

• Experience: Two years of related experience in collections or banking required.
• Education: High school diploma or equivalent required or an equivalent combination of education and experience.
• Interpersonal Skills: Significant personal contact with others inside and outside the Credit Union, requiring confidentiality, discretion, diplomacy, and tact in communication.
• Patience, active listening, and sound judgment are required.
• Ability to effectively negotiate and influence the actions of others.
• Must have the ability to understand and communicate products, services, and regulations.
• Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required.
• Ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team.
• Ability to read and comprehend complex instructions, correspondence, and memos is required.
• Ability to dissect raw data into a summarized analysis and perform research on current and new collections practices is required.
• Must be highly motivated, detail-oriented, organized, and skillful with time management.
• Efficient with multitasking, problem-solving, and practical application.

Benefits

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!