Senior Collaboration Technology Services Specialist

About the role

This position is responsible for coordinating, executing, and overseeing Collaboration Technology functions, including video conferencing, presentation, and conference room assistance. The role assists the Collaboration Technology Services Manager or Supervisor with equipment operation and maintenance, supports domestic and international technical staff, and leads planning for large events, conferences, or off-site meetings. The position also mentors team members on best practices for video conferencing, meeting setups, and advanced troubleshooting.

Responsibilities

• Coordinates enterprise video conferencing service standards and support across all offices, including international locations without TDS staff, while local office teams manage conference scheduling and on-site setup activities (except in Houston, where the CTS team handles setup).
• Assists in the operations and advanced troubleshooting of the infrastructure supporting videoconferencing equipment.
• Works with the Collaboration Technology Services Manager or Supervisor to manage video editing, quality control, and file uploading to the firm’s Content Delivery Network (CDN).
• Leads A/V planning and execution for conferences and presentations in Houston and firmwide events, including providing technical support and estimating costs for special events.
• Serves as the primary liaison for conferencing and equipment needs with outside agencies and hotels for firm events, engaging with the Collaboration Technology Services Manager or Supervisor as needed.
• Coordinates and participates in the evaluation of equipment repairs and needs, recommending additional equipment or modifications as required.
• Assists in coordinating videoconference activities of national and international TDS technicians.
• Mentors Collaboration Technology Services Specialists on processes, procedures, and advanced troubleshooting for video conferences and local meeting setups.
• Provides input on the performance of Collaboration Technology Services Specialists.
• Participates in an on-call rotation for after-hours and weekend support for emergency events.
• Performs daily testing of assigned conference rooms for functionality and escalates unresolved issues.
• Performs regular updates on conference room equipment, including firmware or software updates, and tests rooms post-update to ensure functionality.
• Serves as a backup for administering the firm’s video conference systems.
• Performs other duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent required; degree preferred.
• Six years of progressively responsible audio-visual experience.

Skills

• Knowledge of A/V applications for the legal field and working knowledge of computer programs such as Adobe Creative Suite and video editing software.
• Experience with H.323 and SIP video conferencing equipment preferred.
• Knowledge of A/V equipment and automated control systems, including lighting, program and speech amplification systems, videotaping equipment, equipment integration, switching capabilities, presentation modes, audio/video recording and duplicating equipment, and digital editing techniques.
• Working knowledge of Microsoft Office (including PowerPoint), Adobe Creative Suite, and video editing software such as Final Cut.
• Excellent verbal and written communication and organizational skills.
• Ability to work with a team of highly-skilled professionals and interact successfully with firm personnel at all levels.
• Ability to direct and lead employees and maintain confidential information.
• AVIXA CTS Certification preferred but not required.

Working Conditions

• Job is performed in a typical office environment but may involve time pressures and dependency on input from others.
• Additional hours, including nights and weekends, are required periodically.
• Ability to lift 30 pounds and stand for long periods of time.