Senior Cloud Support Engineer I

About the role

Strategy (Nasdaq: MSTR) is a market leader in enterprise analytics and AI software, pioneering the BI and analytics space and driving AI disruption through its enterprise semantic layer. The company also leads in digital assets, using bitcoin as its primary treasury reserve and issuing bitcoin‑backed securities. Employees join a culture built on the values bold, agile, engaged, impactful, and united, working on dynamic projects with cutting‑edge technologies.

Responsibilities

• Provide advanced support for Strategy’s Business Intelligence product suite, Cloud platform, and underlying technologies, serving as an escalation point for Cloud Support Engineers.
• Develop and maintain strong relationships with Strategy customers and partners through daily, high‑quality interactions during project development, production maintenance, and critical incident resolution.
• Collaborate with peers, internal application and software development teams, and cross‑functional groups to ensure timely and effective resolution of customer issues.
• Prioritize and communicate product defects and enhancements to development teams, providing detailed technical context and participating in follow‑up discussions.
• Create and review customer‑facing documentation of technical solutions and product documentation addendums, ensuring high quality and accuracy.
• Lead day‑to‑day management of the Strategy Cloud infrastructure, including scheduled and emergency maintenance activities and on‑call coverage.
• Contribute to the creation and improvement of Standard Operating Procedures (SOPs) and best practices to enhance team efficiency, service quality, and platform reliability.
• Provide technical guidance, coaching, and mentoring to junior team members, helping develop their technical skills and support capabilities.
• Participate in and sometimes lead internal technical training sessions, knowledge‑sharing activities, and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in a technical field (Engineering, Physics, Mathematics, Computer Science) or equivalent practical experience.
• 3–5 years of experience supporting, administering, or operating cloud‑based platforms or Business Intelligence enterprise applications in a customer‑facing role.
• Strong experience with Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
• Windows/Linux system administration knowledge, including networking, security, and performance troubleshooting.
• Functional knowledge of cloud providers (Azure, AWS, GCP) and core services such as compute, storage, networking, and identity/access management.
• Preferred certifications related to cloud or DevOps.
• Proven analytical and advanced troubleshooting skills, including root‑cause analysis for complex incidents.
• Excellent time‑management skills to prioritize workload, lead incident resolution, multitask, meet deadlines, and manage competing priorities under pressure.
• Strong oral and written English communication skills, able to explain complex technical issues to both technical and non‑technical audiences.
• Experience contributing to process improvements, documentation quality, or operational best practices in a technical team.
• Experience providing technical guidance or mentoring to junior engineers or team members.

Pay

The base salary range for this role is $83,100 to $149,500. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs. The posted range reflects base salary only; eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits.

Schedule

This is a fully on‑site position, Monday through Friday, from 8:30 AM to 6:00 PM, based at the Tysons Corner, Virginia office.

Benefits

• Eligibility for bonus programs
• Sales incentives
• Equity awards
• Comprehensive benefits package