Senior Cloud Support Engineer

About the role

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time. Join the home for entrepreneurs! The Cloud Operations Engineer is a key contributor to operations and support for internal and external software as a service systems in a customer facing role. You will work closely with the software development and other TechOps teams to operationalize new releases and continuously optimize and automate day to day cloud operations activities. As representative of the TechOps team you will work closely with the cloud operations peers, deployment and SaaS development teams across all levels to resolve complex customer challenges. You will be responsible to ensure SLA/OLA compliance across multiple customer accounts and responsive to tickets and planned maintenance activities.

Responsibilities

• Work as part of a global team across time zones to ensure SaaS operations and high level of service for SaaS customers in the pharma and life sciences industry.
• Answer customer tickets and requests to ensure high quality software as a service operations ensuring KPIs and OLA/SLA metrics are met.
• Execute documented and qualified installations of customer and internal systems.
• Provide best practices knowledge and recommendations to customers.
• Enforce security principles and guidelines to provide safe and secure solutions.
• Work with software development teams on DevOps and operations items related to release testing and operationalizing new versions.
• Drive continuous service improvements and automation at scale.

Requirements

• B.S. degree in Computer Science, Information Technology, or equivalent.
• Minimum of 5 years of experience in a similar role.
• Hands‑on experience with major platforms (AWS, GCP, Azure Cloud).
• Experience working with Jira and ServiceNow.
• Expert understanding of containerization, AWS, Azure and SaaS.
• Expertise in regulated environments i.e. GMP.
• Strong understanding of API and background in software integrations.
• Preferred knowledge and experience with MES and/or PAS‑X.
• Ability to coordinate global projects across various levels.
• Collaborative and inclusion‑driven team player.
• Experience working with global teams across various time zones.
• Experience with knowledge management.
• Understanding of software release processes and SaaS deployments.
• Expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).
• Strong communication skills.

Benefits

• Modern work environment with open culture towards improvements and new ideas.
• Global operating company with a wide customer basis and a growing business.
• International cooperation within group‑expert network to implement corporate wide concept.
• Working in a team focused on meeting or exceeding customer requirements.
• Attractive compensation package including health insurance and 401k.