Senior Cloud Support Engineer
Körber Pharma · Apex, NC · 2 wk ago
Information TechnologyFull-time
We need to extract substantive content, format with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, EEO, application instructions, etc.
Let's parse the posting.
First paragraph: "Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!" This is about company culture, could be "About the role"? Actually it's about company. Could be "About the role" or maybe "About the company". The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put company overview under "About the role"? Might be better to put under "About the role" as description of role and team. But we have later a section "Your role in our team". That could be responsibilities.
Let's identify sections:
- Intro about company: could be "About the role" (though it's more about company). We'll treat as "About the role".
- Then: "The Cloud Operations Engineer is a key contributor to operations and support for internal and external software as a service systems in a customer facing role. You will work closely with the software development and other TechOps teams to operationalize new releases and continuously optimize and automate day to day cloud operations activities. As representative of the TechOps team you will work closely with the cloud operations peers, deployment and SaaS development teams across all levels to resolve complex customer challenges. You will be responsible to ensure SLA/OLA compliance across multiple customer accounts and responsive to tickets and planned maintenance activities."
That's responsibilities.
- Then: "Your role in our team You will work as part of a global team across time zones ensure SaaS operations and high level of service for SaaS customers in the pharma and life sciences industry.You will answer customer tickets and requests to ensure high quality software as a service operations ensuring KPIs and OLA/SLA metrics are met.You will execute documented and qualified installations of customer and internal systemsYou will provide best practices knowledge and recommendations to customersYou will enforce security principles and guidelines to provide safe and secure solutions.You will work with software development teams on DevOps and operations items related to release testing and operationalizing new versions.You will drive continuous service improvements and automation at scale"
More responsibilities.
- Then: "Your profile You have a B.S. degree in Computer science, Information TEchnology, or equivalent. You have a minimun of 5 years of experince in similar roleYou have hands on experience with major platforms (AWS, GCP, Azure Cloud). Yuo have experience working with Jira and ServiceNow.You have expert understanding of containerization, AWS, AZURE and SaaSYou have expertise in regulated environments i.e. GMPYou have strong understanding of API and background in software integrationsYou have preferred knowledge and experience with MES and/or PAS-XYou have the ability to coordinate global projects across various levelsYou are collaborative and inclusion driven team playerYou have experience working with global teams across various times zonesYou have experience with knowledge managementYou have understanding of software release processes and SaaS deploymentsYou have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall)You have strong communication skills."
That's qualifications/requirements/skills.
- Then: "Your Benefits Modern work environment with open culture towards improvements and new ideasGlobal operating company with a wide customer basis and a growing businessInternational cooperation within group-expert network to implement corporate wide conceptWorking in a team who is focusing on meeting or exceeding customer requirementsAttractive compensation package including health insurance and 401k"
That's benefits.
- Then: "Equal employer opportunity We are an Equal Opportunity Employer..." That's boilerplate to remove.
- Then: "Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations..." That's application instruction/accommodation, remove.
- Then: "We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone." Remove.
- Then: "Disclaimer: The duties listed above are intended only as representation of the essential functions of this position...." Remove.
- Then: "Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations." This mentions salary but says it's a guideline; we should not create Pay section unless posting actually states them. It does not give specific salary, just says it's a guideline. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits we have specific content, so we can include Benefits. Pay we do not have specific numbers, so we should not include Pay section. Schedule also not stated.
- Then: "Applications must be submitted via our career site. Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship. Apply now and join our team! Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time." Remove application instructions.
- Then: "We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status." EEO boilerplate, remove.
- Then: "You can find out more about our culture here Culture at Körber - it's worth taking a look! We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about the work of our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance. If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Francelys De Leon is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone." Remove.
Thus we have sections: About the role (company intro), Responsibilities (multiple paragraphs), Requirements/Qualifications/Skills (maybe combine), Benefits.
We need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine overlapping. The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (which includes qualifications and skills), Benefits.
We must not repeat job title as heading. The page already shows it, so we don't add a heading for "Cloud Operations Engineer". Good.
We need to use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, EEO, application instructions, etc.
Let's parse the posting.
First paragraph: "Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!" This is about company culture, could be "About the role"? Actually it's about company. Could be "About the role" or maybe "About the company". The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put company overview under "About the role"? Might be better to put under "About the role" as description of role and team. But we have later a section "Your role in our team". That could be responsibilities.
Let's identify sections:
- Intro about company: could be "About the role" (though it's more about company). We'll treat as "About the role".
- Then: "The Cloud Operations Engineer is a key contributor to operations and support for internal and external software as a service systems in a customer facing role. You will work closely with the software development and other TechOps teams to operationalize new releases and continuously optimize and automate day to day cloud operations activities. As representative of the TechOps team you will work closely with the cloud operations peers, deployment and SaaS development teams across all levels to resolve complex customer challenges. You will be responsible to ensure SLA/OLA compliance across multiple customer accounts and responsive to tickets and planned maintenance activities."
That's responsibilities.
- Then: "Your role in our team You will work as part of a global team across time zones ensure SaaS operations and high level of service for SaaS customers in the pharma and life sciences industry.You will answer customer tickets and requests to ensure high quality software as a service operations ensuring KPIs and OLA/SLA metrics are met.You will execute documented and qualified installations of customer and internal systemsYou will provide best practices knowledge and recommendations to customersYou will enforce security principles and guidelines to provide safe and secure solutions.You will work with software development teams on DevOps and operations items related to release testing and operationalizing new versions.You will drive continuous service improvements and automation at scale"
More responsibilities.
- Then: "Your profile You have a B.S. degree in Computer science, Information TEchnology, or equivalent. You have a minimun of 5 years of experince in similar roleYou have hands on experience with major platforms (AWS, GCP, Azure Cloud). Yuo have experience working with Jira and ServiceNow.You have expert understanding of containerization, AWS, AZURE and SaaSYou have expertise in regulated environments i.e. GMPYou have strong understanding of API and background in software integrationsYou have preferred knowledge and experience with MES and/or PAS-XYou have the ability to coordinate global projects across various levelsYou are collaborative and inclusion driven team playerYou have experience working with global teams across various times zonesYou have experience with knowledge managementYou have understanding of software release processes and SaaS deploymentsYou have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall)You have strong communication skills."
That's qualifications/requirements/skills.
- Then: "Your Benefits Modern work environment with open culture towards improvements and new ideasGlobal operating company with a wide customer basis and a growing businessInternational cooperation within group-expert network to implement corporate wide conceptWorking in a team who is focusing on meeting or exceeding customer requirementsAttractive compensation package including health insurance and 401k"
That's benefits.
- Then: "Equal employer opportunity We are an Equal Opportunity Employer..." That's boilerplate to remove.
- Then: "Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations..." That's application instruction/accommodation, remove.
- Then: "We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone." Remove.
- Then: "Disclaimer: The duties listed above are intended only as representation of the essential functions of this position...." Remove.
- Then: "Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations." This mentions salary but says it's a guideline; we should not create Pay section unless posting actually states them. It does not give specific salary, just says it's a guideline. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits we have specific content, so we can include Benefits. Pay we do not have specific numbers, so we should not include Pay section. Schedule also not stated.
- Then: "Applications must be submitted via our career site. Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship. Apply now and join our team! Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time." Remove application instructions.
- Then: "We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status." EEO boilerplate, remove.
- Then: "You can find out more about our culture here Culture at Körber - it's worth taking a look! We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about the work of our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance. If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Francelys De Leon is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone." Remove.
Thus we have sections: About the role (company intro), Responsibilities (multiple paragraphs), Requirements/Qualifications/Skills (maybe combine), Benefits.
We need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine overlapping. The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (which includes qualifications and skills), Benefits.
We must not repeat job title as heading. The page already shows it, so we don't add a heading for "Cloud Operations Engineer". Good.
We need to use for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the sections we keep.
We need to format lists appropriately. For responsibilities, we have many sentences; we could turn each duty into a
- . Similarly for qualifications/skills.
We must not include filler like "commensurate with experience". Not present.
Let's extract the substantive content.
First, About the role: The introductory paragraph about Körber. Let's copy it exactly:
"Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!"
We'll put that in a
under
About the role
.
Next, Responsibilities: We have two blocks: first after intro about role, second "Your role in our team". Combine all duties.
Let's list duties:
From first block:
- You will work closely with the software development and other TechOps teams to operationalize new releases and continuously optimize and automate day to day cloud operations activities.
- As representative of the TechOps team you will work closely with the cloud operations peers, deployment and SaaS development teams across all levels to resolve complex customer challenges.
- You will be responsible to ensure SLA/OLA compliance across multiple customer accounts and responsive to tickets and planned maintenance activities.
From second block (Your role in our team):
- You will work as part of a global team across time zones ensure SaaS operations and high level of service for SaaS customers in the pharma and life sciences industry.
- You will answer customer tickets and requests to ensure high quality software as a service operations ensuring KPIs and OLA/SLA metrics are met.
- You will execute documented and qualified installations of customer and internal systems.
- You will provide best practices knowledge and recommendations to customers.
- You will enforce security principles and guidelines to provide safe and secure solutions.
- You will work with software development teams on DevOps and operations items related to release testing and operationalizing new versions.
- You will drive continuous service improvements and automation at scale.
Note: Some sentences missing punctuation; we keep as is.
We'll put each as - under
.
Next, Requirements/Qualifications/Skills: The "Your profile" block.
Let's list each bullet:
- You have a B.S. degree in Computer science, Information TEchnology, or equivalent.
- You have a minimun of 5 years of experince in similar role
- You have hands on experience with major platforms (AWS, GCP, Azure Cloud).
- Yuo have experience working with Jira and ServiceNow.
- You have expert understanding of containerization, AWS, AZURE and SaaS
- You have expertise in regulated environments i.e. GMP
- You have strong understanding of API and background in software integrations
- You have preferred knowledge and experience with MES and/or PAS-X
- You have the ability to coordinate global projects across various levels
- You are collaborative and inclusion driven team player
- You have experience working with global teams across various times zones
- You have experience with knowledge management
- You have understanding of software release processes and SaaS deployments
- You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall)
- You have strong communication skills.
Note typos: "minimun", "experince", "Yuo", "AZURE". We must preserve exactly as given; do not correct.
We'll put each as - under
under a heading. Which heading? Could be "Requirements". Or "Qualifications". Since we have both qualifications and skills mixed, we can use "Requirements". Or we could split into "Qualifications" and "Skills". But instruction prefers few substantive sections. So we can use "Requirements" to cover all.
Next, Benefits: The "Your Benefits" block.
List:
- Modern work environment with open culture towards improvements and new ideas
- Global operating company with a wide customer basis and a growing business
- International cooperation within group-expert network to implement corporate wide concept
- Working in a team who is focusing on meeting or exceeding customer requirements
- Attractive compensation package including health insurance and 401k
We'll put each as - under
under Benefits
.
We must not include Pay or Schedule
- for any list of duties/requirements/benefits, and
for prose. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the sections we keep. We need to format lists appropriately. For responsibilities, we have many sentences; we could turn each duty into a
- . Similarly for qualifications/skills.
We must not include filler like "commensurate with experience". Not present.
Let's extract the substantive content.
First, About the role: The introductory paragraph about Körber. Let's copy it exactly:
"Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!"
We'll put that in a
under
About the role
. Next, Responsibilities: We have two blocks: first after intro about role, second "Your role in our team". Combine all duties. Let's list duties: From first block: - You will work closely with the software development and other TechOps teams to operationalize new releases and continuously optimize and automate day to day cloud operations activities. - As representative of the TechOps team you will work closely with the cloud operations peers, deployment and SaaS development teams across all levels to resolve complex customer challenges. - You will be responsible to ensure SLA/OLA compliance across multiple customer accounts and responsive to tickets and planned maintenance activities. From second block (Your role in our team): - You will work as part of a global team across time zones ensure SaaS operations and high level of service for SaaS customers in the pharma and life sciences industry. - You will answer customer tickets and requests to ensure high quality software as a service operations ensuring KPIs and OLA/SLA metrics are met. - You will execute documented and qualified installations of customer and internal systems. - You will provide best practices knowledge and recommendations to customers. - You will enforce security principles and guidelines to provide safe and secure solutions. - You will work with software development teams on DevOps and operations items related to release testing and operationalizing new versions. - You will drive continuous service improvements and automation at scale. Note: Some sentences missing punctuation; we keep as is. We'll put each as - under
- .
Next, Requirements/Qualifications/Skills: The "Your profile" block.
Let's list each bullet:
- You have a B.S. degree in Computer science, Information TEchnology, or equivalent.
- You have a minimun of 5 years of experince in similar role
- You have hands on experience with major platforms (AWS, GCP, Azure Cloud).
- Yuo have experience working with Jira and ServiceNow.
- You have expert understanding of containerization, AWS, AZURE and SaaS
- You have expertise in regulated environments i.e. GMP
- You have strong understanding of API and background in software integrations
- You have preferred knowledge and experience with MES and/or PAS-X
- You have the ability to coordinate global projects across various levels
- You are collaborative and inclusion driven team player
- You have experience working with global teams across various times zones
- You have experience with knowledge management
- You have understanding of software release processes and SaaS deployments
- You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall)
- You have strong communication skills.
Note typos: "minimun", "experince", "Yuo", "AZURE". We must preserve exactly as given; do not correct.
We'll put each as
- under
- under a heading. Which heading? Could be "Requirements". Or "Qualifications". Since we have both qualifications and skills mixed, we can use "Requirements". Or we could split into "Qualifications" and "Skills". But instruction prefers few substantive sections. So we can use "Requirements" to cover all.
Next, Benefits: The "Your Benefits" block.
List:
- Modern work environment with open culture towards improvements and new ideas
- Global operating company with a wide customer basis and a growing business
- International cooperation within group-expert network to implement corporate wide concept
- Working in a team who is focusing on meeting or exceeding customer requirements
- Attractive compensation package including health insurance and 401k
We'll put each as
- under
- under
Benefits
. We must not include Pay or Schedule
- under
- under