Senior Clinical Specialist, Pain Interventions - Houston, TX

About the role

We are seeking a committed professional to join our Neuroscience team within the Neuromodulation Operating Unit, which delivers advanced therapies for chronic pain, movement disorders, and other neurological conditions. This field-based role supports Pain Therapies including Spinal Cord Stimulation, Drug Infusion for Chronic Pain/Severe Spasticity, and RF Nerve Ablation. The Senior Clinical Specialist will provide surgical coverage, follow-up support, troubleshooting, customer service, and education, while engaging in basic market development activities as needed.

Responsibilities

• Represents Medtronic as a device specialist during surgical procedures: ensures availability of required equipment and products, provides technical support, device selection, programming, and testing of all device systems
• Manages patients through all phases of the clinical process and educates them on Medtronic product features and benefits
• Provides clinical support in surgeries, re-programmings, troubleshooting, and follow-ups in hospitals and clinics
• Educates and trains physicians, hospital personnel, and office staff on products and therapies via one-on-one sessions, formal in-services, education programs, seminars, and symposia aligned with the quarterly Plan of Action
• Responds promptly and professionally to device-related inquiries from customers and patients
• Demonstrates flexibility with schedule to attend clinical events, including weekends, after-hours, and events outside normal business hours at the discretion of the Clinical Specialist Manager
• Adheres to company policies and completes required event reporting and documentation using Medtronic technology tools
• Manages inventory for case coverage: timely transactions when product is used, sold, or transferred; maintains required cycle count accuracy; executes product retrievals; turns over inventory in a reasonable time frame; does not implant expired or on-hold product
• Contributes to quarterly goals associated with district, regional, and/or national initiatives by partnering with colleagues and communicating regularly with leadership
• Maintains working knowledge of competitive products
• Regularly visits accounts to establish and maintain relationships with office staff and healthcare providers
• Places orders with customer service for pending purchase orders and product replacement; works with materials management to collect POs for covered cases
• Ensures understanding of all applicable quality policies and system items
• Assists management and Sales Training in education and training of new employees within the district
• Effectively utilizes Excel, mobile phone, iPad, laptop, and/or Samsung tablet
• Manages business expenses and budget within given timeframes
• Functions as a clinical leader within territory and district, demonstrating a high degree of autonomy and expert clinical acumen
• Serves as key contact for complex case coverage and troubleshooting
• Participates in territory business planning and aligns activities to support sales objectives
• Acts as a field trainer and mentors fellow Associate Clinical Specialists and Clinical Specialists
• Completes all new hire therapy trainings and corporate compliance training as directed
• Travels to cover district cases as needed

Requirements

• A High School Diploma or GED with a minimum of 8 years of clinical or medical sales experience; or
• An Associate Degree with a minimum of 6 years of clinical or medical sales experience; or
• A Bachelor’s degree with a minimum of 4 years of clinical or medical sales experience

Qualifications

• Degree in a healthcare-related field
• Registered nurse or healthcare professional with experience in a sterile environment
• Clinical experience with implantable neurological products and patient care
• Experience servicing medical personnel on product use
• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
• Understanding of basic reimbursement and healthcare environment

Additional Job Requirements

• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
• Ability to serve as the primary resource for scheduled and unscheduled clinical events; periodically required to work weekends, evenings, and nights; may engage in overnight travel within own district or neighboring districts
• Ability to work efficiently and autonomously with little direction when outside of clinical events
• Ability to attend national meetings, district meetings, and other training as requested
• Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room
• Ability to lift up to 40 lbs
• Ability to sit, stand, and/or walk for 8+ hours per day; bend/stoop, squat, and balance frequently
• Specific vision abilities: close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• Must have a valid driver’s license and active vehicle insurance policy; driving record will be reviewed

Physical Job Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Salary range (U.S., excluding Puerto Rico and certain California locations): $88,000 – $132,000 USD annually. The offered rate complies with federal and local regulations and may vary based on experience, certification/education, market conditions, and location.