Jobs · Customer Service · Pennsylvania

Senior Clinical Specialist

Abbott · Harrisburg, PA · 3 wk ago
Customer Service$78k–$156k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We need to parse the posting. First, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we should remove lines like "Apply Now", "Learn more about our health and wellness benefits...", "Abbott is an Equal Opportunity Employer...", social media links, etc. We need to preserve substantive info. Let's extract content: Company description: "Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries." Then "About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology." This is similar; we can combine. "Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to : Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.An excellent retirement savings plan with a high employer contributionTuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists." That's benefits info. "The Opportunity In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives." "What You’ll Work On Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region. Acts as a senior clinical interface between the medical community and the business. Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts.Provides engineering, sales, education and clinical support in response to the most complex field inquiries on as-needed basis. Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players.Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals.Provides insight, guidance, and feedback to management on market feedback and components of next generation of products.Provides regional EP procedural case coverage.Provides additional back-up support to EP Sales Representatives in the following areas :Sales support;Regional training seminars;Clinical studies/data collection;Trouble Shooting; and,New product in-service training to physicians, nurses and sales representatives. Mentors and provides leadership for less experienced Clinical Specialists.Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.Assists Training and Education departments with advanced educational seminars, and the preparation of educational materials.Assists Sales with advanced product demonstrations to visiting physicians and sales personnel.Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.Performs related functions and responsibilities, on occasion, as assigned." That's responsibilities. "Required Qualifications Bachelor’s degree or equivalent experience requiredRequires a minimum of 1 year in previous position.Minimum of 3 years of clinical experience (internal or external).Prior industry/competitive experience (if external).Solely dedicated to EP support.IBHRE EP certified.Considered top performer amongst peers.Ability to perform complex cases in EP solo.Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases.Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio.Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area.Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s)." That's qualifications. "Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives : www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted." We need to extract pay: base pay range $78,000 – $156,000. We also have benefits info earlier: free medical coverage, retirement savings plan, tuition reimbursement, Freedom 2 Save, FreeU education benefit, recognized as great place to work, etc. We need to create sections: maybe About the role (company overview), Responsibilities, Requirements/Qualifications (maybe combine), Benefits, Pay. We should not repeat job title as heading. We need to use

for section headings. We need to use
  • for any list of duties/requirements/benefits. We need to use

    for prose. We must not include sections with filler like "commensurate with experience". We have actual pay range, so include Pay section. We have benefits specifics: free medical coverage (HIP PPO), excellent retirement savings plan with high employer contribution, tuition reimbursement, Freedom 2 Save student debt program, FreeU education benefit, recognition as great place to work, etc. Those are list items. We need to avoid duplication. Let's craft:

    About the role

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

    That's okay.

    Responsibilities

    • Provide advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff involving EP products.
    • Perform work with a high degree of independence, using effective, cost‑efficient business practices and exercising independent judgment in planning, organizing and performing work.
    • Act as a senior clinical interface between the medical community and the business, building and sustaining credible customer relationships and sharing product expertise.
    • Identify and advise on customer needs, product performance and potential sales opportunities to sales representatives, directors and/or management.
    • Provide engineering, sales, education and clinical support for the most complex field inquiries on an as‑needed basis.
    • Demonstrate thorough command of all EP products, related product and technical knowledge, trends and players.
    • Develop, lead and/or facilitate trainings and other programs on EP products for healthcare professionals.
    • Provide insight, guidance and feedback to management on market feedback and components of next‑generation products.
    • Provide regional EP procedural case coverage and back‑up support to EP Sales Representatives in areas such as sales support, regional training seminars, clinical studies/data collection, trouble shooting, and new product in‑service training.
    • Mentor and provide leadership for less experienced Clinical Specialists.
    • Continuously develop engineering, sales and technical skills relative to the overall Arrhythmia Management strategy.
    • Assist Training and Education departments with advanced educational seminars and preparation of educational materials.
    • Assist Sales with advanced product demonstrations to visiting physicians and sales personnel.
    • Remain current on developments in field(s) of expertise, regulatory requirements, and competitor products, markets and industry trends.
    • Resolve and/or facilitate resolution of problems, identifying causes to prevent re‑occurrence.
    • Perform related functions and responsibilities as assigned.

    Requirements

    • Bachelor’s degree or equivalent experience.
    • Minimum of 1 year in previous position.
    • Minimum of 3 years of clinical experience (internal or external).
    • Prior industry/competitive experience (if external).
    • Solely dedicated to EP support.
    • IBHRE EP certified.
    • Considered top performer amongst peers.
    • Ability to perform complex EP cases solo.
    • Ability to mentor and train EP CS and CA CS roles on complex mapping cases.
    • Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio.
    • Perform in the top half of number of cases completed across the clinical group at time of promotion in defined region/area.
    • Satisfy all vendor credentialing requirements, which may include COVID‑19 vaccination (accommodations available upon request).
    We could also have a Skills section but we already covered many skills in responsibilities/requirements. The instruction says prefer few substantive sections over many thin ones. So we may not need separate Skills. Benefits: we have info from "Working at Abbott" paragraph. Let's extract benefits list: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. We can put these as
      . Pay: base pay $78,000 – $156,

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