Senior Clinical Specialist

About the role

Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager.

Responsibilities

• Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region.
• Acts as a senior clinical interface between the medical community and the business.
• Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts.
• Provides engineering, sales, education and clinical support in response to the most complex field inquiries on as-needed basis.
• Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players.
• Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals.
• Provides insight, guidance, and feedback to management on market feedback and components of next generation of products.
• Provides regional EP procedural case coverage.
• Provides additional back-up support to EP Sales Representatives in the following areas : Sales support; Regional training seminars; Clinical studies/data collection; Trouble Shooting; and, New product in-service training to physicians, nurses and sales representatives.
• Mentors and provides leadership for less experienced Clinical Specialists.
• Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.
• Aids Training and Education departments with advanced educational seminars, and the preparation of educational materials.
• Aids Sales with advanced product demonstrations to visiting physicians and sales personnel.
• Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.
• Solves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.

Requirements

• Bachelor’s degree or equivalent experience required.
• Minimum of 1 year in previous position.
• Minimum of 3 years of clinical experience (internal or external).
• Prior industry/competitive experience (if external).
• Solely dedicated to EP support.
• IBHRE EP certified.
• Considered top performer amongst peers.
• Ability to perform complex cases in EP solo.
• Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases.
• Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio.
• Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19.

Qualifications

• Verifies that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19.

Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Knowledge of EP products and related technologies.
• Ability to develop and deliver educational programs.
• Experience with medical device sales and support.

Benefits

Includes career development with an international company where you can grow the career you dream of, free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year, an excellent retirement savings plan with a high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree, a company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune, a company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Pay

$78,000.00 – $156,000.00

Schedule

N/A