Senior Clinical Specialist

About the role

Abbott is a global healthcare leader creating breakthrough science to improve people’s health. In this role within Abbott’s Electrophysiology (EP) business, you will advance the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, enabling people to restore their health and resume their lives.

Responsibilities

• Provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, healthcare professionals, patients, and field sales staff involving EP products.
• Performs work with a high degree of independence; identifies and routinely uses the most effective, cost-efficient and best business practices to execute processes.
• Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager.
• Acts as a senior clinical interface between the medical community and the business, building and sustaining credible business relationships with customers.
• Identifies, reports and advises of customer needs, product performance and potential sales opportunities to sales representatives/directors and/or management to influence sales growth and service of accounts.
• Provides engineering, sales, education and clinical support in response to the most complex field inquiries on an as-needed basis.
• Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and competitors.
• Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals.
• Provides insight, guidance and feedback to management on market feedback and components of the next generation of products.
• Provides regional EP procedural case coverage and additional back-up support to EP Sales Representatives in areas including sales support, regional training seminars, clinical studies/data collection, troubleshooting, and new product in-service training to physicians, nurses and sales representatives.
• Mentors and provides leadership for less experienced Clinical Specialists.
• Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via senior sales personnel and management.
• Assists Training and Education departments with advanced educational seminars and the preparation of educational materials.
• Assists Sales with advanced product demonstrations to visiting physicians and sales personnel.
• Remains current on developments in field(s) of expertise, regulatory requirements, and maintains a good working knowledge of company and competitor products, markets, and industry trends.
• Resolves and/or facilitates resolution of problems, including identifying causes to prevent recurrence.

Required Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum of 1 year in previous position.
• Minimum of 3 years of clinical experience (internal or external).
• Prior industry/competitive experience (if external).
• Solely dedicated to EP support.
• IBHRE EP certified.
• Considered a top performer amongst peers.
• Ability to perform complex cases in EP solo.
• Ability to mentor and train EP Clinical Specialist roles and Clinical Associate roles on complex mapping cases.
• Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio.
• Performs in the top half of number of cases completed across the clinical group at time of promotion in defined Region/Area.
• Must satisfy all vendor credentialing requirements, which may include vaccination for COVID-19.