Senior Clinical Liaison

About the role

The Senior Clinical Liaison is responsible for evaluating patients and determining if s/he meets admissions criteria, prepares development plans, conducts calls, and presents to potential referral sources. The position also acts as a mentor and provides training to the Liaison staff. This position must integrate company values into daily practice.

Essential Functions

• Conducts proper pre-admission patient evaluations in a timely manner.
• Maintains assigned sales territory.
• Develops, implements, evaluates, and refines territory sales plans based upon data, trends, market needs, and facility needs.
• Coordinates specific marketing and public relations activities such as conferences exhibits, seminars/in-services, advertising, media relations, government relations, etc. as assigned.
• Effectively tracks sales activity, maintain client profiles, and ensure compliance with company's standards.
• Provides appropriate training for Clinical Liaison staff, including best practices and customer service.
• Provides sales reports and analytics as needed.
• Participates in program development initiatives as assigned.
• Provides an environment conducive to safety for patients, visitors, and staff.
• Assesses the risks for safety and implements appropriate precautions.
• Complies with appropriate and approved safety and Infection Prevention standards.
• Completes required trainings, as assigned.
• Performs other duties as assigned to support overall effectiveness of the organization.

Minimum Qualifications

• 4 years healthcare experience required.
• 2 years sales experience in healthcare preferred.
• Clinical licensure required (RN, LVN, PT, OT, SLP preferred).
• Must maintain valid, acceptable driving record, current driver's license, and insurability.

Knowledge, Skills, and Abilities

• Knowledge of clinical operations and procedures.
• Demonstrates an understanding of patient mix, regulatory requirements, reimbursement, etc. that impact overall hospital operations.
• Demonstrates the highest degree of customer service and professionalism.
• Demonstrates general computer skills including data entry, word processing, email, and record management.
• Effective organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to prioritize, meet deadlines, and complete complex tasks.
• Ability to maintain quality, safety, and/or infection prevention standards.
• Ability to work independently.
• Ability to maintain proper levels of confidentiality.
• Ability to work closely and professionally with others at all levels of the organization.

Physical Requirements

• A significant amount of standing, walking, and driving.
• Lifting/exerting of up to 25 lbs.
• Possible exposure to bodily fluids.
• Sufficient manual dexterity to operate equipment and computer keyboard.
• Close vision and the ability to adjust focus.
• Ability to hear overhead pages.