Senior Clinical Content Consultant – Pharmacist (Surveillance & Customer Support)

About the role

The role involves working within the referential drug database team and alongside the current surveillance-customer support pharmacist to handle expanding surveillance and customer support activities. The pharmacist will participate in core pharmacology content development to ensure congruency of content between products.

Responsibilities

• Represents Wolters Kluwer Health-Clinical Decision Support Provider in a positive, professional, and customer-focused manner.
• Evaluates and interprets scientific literature and other evidence using clinical experience and knowledge of statistics and research principles.
• Collaborates with therapeutic teams to assess, coordinate, and prioritize customer questions.
• Conducts peer review of content development and maintains good working relationships with therapeutic teams.
• Participates in reconciliation of content across referential databases and other maintenance projects.
• Assists with development and implementation of content updates with adherence to policies/procedures and best practices for high quality work.
• Shares information and expertise with colleagues at all levels of the organization.
• Facilitates the documentation and reporting of quality issues per corporate policy.

Qualifications

• Pharm.D. with clinical practice residency; or relevant equivalent experience.
• Completed Pharmacy Practice Residency Program, or relevant equivalent experience.
• Board certification in pharmacotherapy or a specific sub-specialty is desirable.
• Active pharmacy license in any U.S. jurisdiction.
• Proficient in Microsoft suite.

Skills

• Innovation - Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings perspectives and approaches together and combines them in creative ways.
• Analysis - Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; seeks input from others; uses logic in analysis.
• Customer Service - Meets/exceeds the expectations and requirements of internal and external customers; gets first-hand customer feedback and uses it to improve products and services; talks and acts with customers in mind.
• Written Communication - Conveys information clearly and effectively through both formal and informal documents (memos, email, letters, status reports, technical papers, etc.); reviews and edits own and others’ work constructively.
• Speaking - Speaks clearly and expresses ideas/thoughts well, in groups and in one-on-one conversations.
• Listening - Demonstrates attention to, and conveys understanding of, the comments and questions of others.
• Teamwork - Works cooperatively with others to be an integral member of a team, and to energize and unite team members towards common goals. Sees oneself as part of a larger organizational team and promotes coordination and cooperation throughout the organization.
• Judgment/Decision Effectiveness - Considers alternative solutions based on all available information before making timely decisions; synthesizes a variety of factors and thought processes to develop an appropriate course of action. Produces both effective and practical decisions or problem solutions based on a mixture of analysis, wisdom, clinical experience, and judgment and synthesis from literature, clinical practice experience, and collaboration with others (Consultants, UTD Deputy Editors and Authors).
• Efficiency - Allocates one’s own time efficiently; handles multiple demands and competing priorities.
• Organization - Organizes individuals, tasks, or resources to accomplish goals and objectives.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Pay

$144,500.00 - $258,300.00 USD

Schedule

Hybrid - 8 days a month in the office (see locations on the posting)