Senior Client Success Strategist, Enterprise Accounts

About the role

The Senior Contextual Commerce Strategist plays a pivotal role in supporting Enterprise clients by creating and nurturing impactful, long-lasting professional relationships with key stakeholders. This role focuses on ensuring renewal and growth of accounts, pitching product roadmaps, and providing regular business reviews.

Responsibilities

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
• Stay up to date on each of your accounts' businesses and objectives so you're able to identify opportunities for Bazaarvoice to help now and in the future
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
• Craft compelling narratives out of performance data to convey our value
• Attend and host relationship building and networking events

Requirements

• 3+ years experience managing large recurring enterprise deals
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
• Charismatic and exceptional communicator
• Naturally consultative and love to teach complex concepts in a simple way
• Lovely to brainstorm, creative thinking and are an excellent problem solver
• Project management comes easy to you and you have the ability to prioritize and maintain focus
• Deeply analytical and excited to dig into the data
• Not afraid of a complex technical product
• Energetic, positive, and have a solutions-first approach
• Unafraid of taking on new responsibilities
• Self-directed, hard-working, and passionate about what you do
• Have a take control and get things done mindset, and activity that reflects such

Qualifications

• Passionate pursuit of performance
• Innovation over imitation
• Stronger together

Skills

• Contextual commerce expertise
• Enterprise client management
• Strategic planning and execution
• Communication and relationship building
• Data analysis and interpretation
• Product knowledge and understanding

Benefits

• Great Place to Work recognition
• Flexible work arrangements
• Competitive benefits package
• Professional development opportunities

Pay

The OTE (On Target Earnings) for this position is in the range of [insert actual range here].

Schedule

Full-time, Monday through Friday, with occasional travel required.