Senior Client Success Manager, Enterprise

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

About The Team

As a Senior Client Success Manager, you’ll be part of a high-impact team responsible for driving value and trust with some of the most sophisticated financial institutions and fintechs in the world. The CSM team owns the client relationship end-to-end, balancing account strategy, commercial goals, and hands-on product guidance while collaborating across Sales, Product, Engineering, and Technical Success. Alloy operates in a hybrid-work environment with local employees onsite three days a week to foster collaboration and community.

Responsibilities

• Own, manage, and grow a portfolio of strategic accounts through a structured client maturity plan
• Serve as the primary strategic advisor to executives, risk leaders, and technical stakeholders across your accounts
• Proactively manage account health through regular meetings, stakeholder mapping, and data-driven insights
• Identify expansion opportunities and partner with Sales to advance and close revenue
• Lead impactful, executive-level QBRs with tailored insights and product guidance to drive tangible outcomes
• Drive retention (GDR, NDR) and ensure clients achieve measurable fraud and risk reduction
• Surface gaps in client usage and work with Technical Success teams to drive consumption and product adoption
• Build in-person relationships at industry events and on-site client visits
• Partner with Product & Engineering by surfacing client needs that help shape Alloy’s future roadmap
• Maintain a deep understanding of Alloy’s platform, APIs, and fraud/risk capabilities to guide clients at an expert level

Requirements

• 5+ years experience in Enterprise SaaS Account Management, Sales or Client Success and working with strategic or enterprise level customers owning retention and growth metrics and running executive business reviews
• Experience working with fintech, banking, API infrastructure, B2B technology, or general financial services products
• Track record of working with technical, API-based products and translating their capabilities for client-facing conversations
• Previous working knowledge in KYC/CIP, AML, fraud prevention and other identity programs preferred
• Strong interpersonal, organizational, time-management and prioritization skills
• Self-motivated, analytical, and empathetic with an entrepreneurial spirit and are endlessly curious about our product and industry
• Analytical acumen and the ability to tell stories from data that tie to clients goals
• Desire to work with a quickly expanding and growing team
• Located in NYC Metropolitan area or willing to relocate to the area

Pay

This position has a salary range of $150,000 - $180,000 with additional variable compensation. Alloy is committed to fair and equitable compensation practices. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs).

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• 16 weeks of paid parental leave for eligible new parents
• Home office stipend for new employees
• Annual learning & development stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health

Schedule

Hybrid work environment: employees local to NYC are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. On Monday and Friday, most employees work remotely, though some may choose to work from the office.