Senior Client Success Strategist, Enterprise Accounts

About Bazaarvoice

Bazaarvoice creates smart shopping experiences through its expansive global network, product-passionate community, and enterprise technology. It connects thousands of brands and retailers with billions of consumers, enabling brands to connect with consumers and collect valuable user-generated content at an unprecedented scale. This content reaches global audiences via its extensive and expanding retail, social, and search syndication network, and offers intuitive tools and dashboards for brands and retailers to gain valuable business insights from real-time consumer feedback.

The problem we address: Brands and retailers face challenges in making meaningful connections with consumers. Delivering trustworthy and engaging content during critical moments in the discovery and purchase cycle is difficult. As a result, time and resources are often wasted on ineffective content that fails to attract new customers, convert them, or earn their long-term loyalty. Our brand promise is to bridge the gap between brands and consumers.

Bazaarvoice was founded in 2005 and is headquartered in Austin, Texas, with offices in North America, Europe, Asia, and Australia. It is recognized as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK.

What You'll Do

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
• Stay up to date on each of your accounts' businesses and objectives to identify opportunities for Bazaarvoice to help now and in the future
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
• Craft compelling narratives out of performance data to convey our value
• Attend and host relationship building and networking events
• Leverage the strong, trusting relationships you've built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

What You'll Bring

• 3+ years experience managing large recurring enterprise deals
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
• Charismatic and exceptional communicator
• Naturally consultative and love to teach complex concepts in a simple way
• Lovely brainstorming, creative thinking, and excellent problem-solving skills
• Project management comes easily and you have the ability to prioritize and maintain focus
• Deeply analytical and excited to dig into the data
• Not afraid of a complex technical product
• Energetic, positive, and have a solutions-first approach
• Unafraid of taking on new responsibilities
• Self-directed, hard-working, and passionate about what you do
• Have a take control and get things done mindset, and activity that reflects such