Senior Client Success Engineer

About the role

We're looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This is a foundational role. You’ll own Omnea’s most complex customer-side technical work in the US, act as a senior technical authority across the business, and help establish how we support and scale enterprise customers from our New York hub.

Responsibilities

• Own and lead the resolution of Omnea’s most complex and high-impact customer challenges — from intricate configurations and integrations to cross-system issues that require deep technical investigation.
• Set the bar for technical quality, decision-making, and customer engagement, while partnering closely with teams in Europe to ensure consistency as we scale globally.
• Act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution with urgency and clarity.
• Help define how we triage, prioritize, and communicate around complex customer issues — ensuring we deliver an exceptional experience for enterprise customers as we grow our US footprint.
• Identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering.
• Create the “source code” for doing things excellently as we scale in the US.

Requirements

• 6–10+ years of experience in a high-performance environment, with a strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products.
• Comfortable operating with ambiguity, making sound technical judgments, and representing the company with senior customer stakeholders.
• Strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs.
• Some hands-on coding or scripting experience is expected, though you don’t need to be a full-time software engineer.

Qualifications

• Excellent communication skills, comfortable working with both technical and non-technical audiences.
• Leadership mindset, naturally taking ownership beyond your immediate remit, mentoring others, and building scalable ways of working.
• An entrepreneurial spirit, motivated by impact, responsibility, and the opportunity to shape how a category-defining company operates in a new market.

Skills

• Strong technical foundation.
• Experience with complex software platforms, integrations, workflows, or APIs.
• Hands-on coding or scripting experience.
• Excellent communication skills.
• Leadership mindset.
• An entrepreneurial spirit.

Benefits

Competitive geo-localised benefits, including flexible working hours and remote options. We work Tuesdays, Wednesdays & Thursdays in-person at our offices.

Pay

Competitive salary and equity package.

Schedule

Flexible working hours and remote options available.