Senior Client Services Lead (Remote)

This is a Fully Remote Job About Our Client:The organization operates in the employee benefits technology and services industry, addressing challenges related to benefits program investment, risk exposure, and employee engagement. It provides secure SaaS solutions and communication tools designed to help clients make cost-efficient benefits selections, supporting measurable success in client satisfaction. About the Opportunity:The SENIOR CLIENT SERVICES LEAD serves as the primary day-to-day contact for clients, ensuring consistent and high-quality service delivery. This role is critical in managing client relationships, coordinating communication between clients and internal teams, and facilitating client education on product functionality and updates. The position drives service improvements and supports client needs throughout key initiatives such as annual enrollment. Responsibilities:Act as liaison between clients and production teams to align on goals and timelinesManage client calls and conduct administrator training sessionsMaintain client documentation including Standard Operating ProceduresStay informed on product updates and system functionalityEducate clients on relevant product changes and collaborate with leadership as neededCommunicate clearly about system functionality, industry news, and project statusPromote continual service delivery improvements across teamsCoordinate activities related to Annual Enrollment and engage clients proactivelyParticipate in sales meetings and support sales presentationsPartner with internal teams to identify training needs and support Service Center expertiseFoster strong client relationships to enhance satisfaction Requirements:College degree preferredMinimum 7 years of client-facing experience in employee benefits or benefit administrationAt least 2 years as a Client Services LeadStrong understanding of healthcare administrationKnowledge of Human Resources and HRIS/payroll systems is helpfulExcellent relationship and project management skillsAbility to lead meetings, deliver presentations, and build relationshipsConsultative communication style with market insight and solution focusExperience collaborating across functional areas to ensure seamless client experienceAbility to maintain composure under pressure during peak periodsResourceful and creative problem-solving skillsComfortable learning and communicating new technologiesWillingness to travel up to 15% Pay Range and Compensation Package:The pay range for this position is $80,000 - $140,000 per year, determined by education, experience, skills, and market factorsEligible to participate in the quarterly bonus incentive plan Benefits & Perks:Comprehensive benefits package available (detailed via provided link) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.