Senior Director Client Services (Remote)

About the role

For our client, we are seeking a Senior Director Client Services (Remote) to join the team of a leader in the Business Services space. This leader will oversee client service strategy and execution across a complex benefits administration environment. The role will partner closely with clients, internal service teams, and cross-functional stakeholders to strengthen retention, expand relationships, and ensure service excellence. This is a highly visible leadership position focused on improving client outcomes, managing escalations, and driving operational performance in a remote setting.

Responsibilities

• Lead strategy meetings with clients to ensure service excellence.
• Drive renewal and cross-sell initiatives to strengthen client engagement.
• Review client health scorecards weekly, identify risk areas, and collaborate on solutions.
• Serve as the escalation point for service delivery concerns and oversee key initiative deliveries.
• Provide weekly operational performance reports to client leadership, highlighting successes and risks.
• Conduct regular strategy meetings with the Customer Success team to evaluate client needs and performance.
• Manage team member performance through regular 1:1s and training support.

Qualifications

• Bachelor's degree in management, Communication, or a similar field required.
• 8+ years of progressive experience in benefit administration with brokers, carriers, and clients.
• Strong relationship management and project management skills.
• Excellent verbal and written communication abilities.
• Resourceful and creative problem solver with a positive attitude.
• Tech-savvy with a desire to learn about modern technology and innovations.
• Experience in Technology, Health & Welfare Benefits, Human Resources, or Health Care preferred.

Pay

$110,000 – $172,000 annually

Benefits

• Comprehensive benefits package eligibility for full-time or part-time positions.
• Participation in a quarterly bonus incentive plan.
• Access to ongoing educational opportunities on product releases and updates.