Senior Client Services Lead

About the role

We’re hiring a client services leader who grows accounts through value creation. This person leads a portfolio of enterprise customers by translating strategy into measurable outcomes, shaping multi-quarter transformation roadmaps across data, cloud, and AI, and coaching account teams to consistently deliver (and prove) business impact. You bring executive presence, a consulting mindset, and a track record of driving multi-million-dollar YoY growth by building trusted relationships, identifying high-impact use cases, and operationalizing value realization.

Requirements

• 10–15+ years managing enterprise client relationships in consulting, professional services, or technology/data services, with direct ownership of account revenue and growth targets (not just relationship management)
• Demonstrated track record growing a $2M+ portfolio at 20%+ YoY, including leading renewal and expansion negotiations
• Experience owning executive relationships at VP/SVP/C-suite level — including running Executive Business Reviews you set the agenda for, not just attend
• Commercial fluency: deal structuring, margin/pricing tradeoffs, and revenue forecasting you're accountable for
• Enough fluency in AI and data concepts to hold a credible strategic conversation with a client's CDO or VP Analytics without a technical lead in the room

Nice-to-have

• Experience building account plans tied to NRR/expansion (not just satisfaction scores)
• Exposure to cloud ecosystems (Adobe, Google Cloud, etc.)
• Experience partnering with engineering/solution teams on adoption, not just technical delivery

Responsibilities

• Own the commercial health, growth, and executive relationships for a portfolio of enterprise accounts
• Run QBRs/EBRs that prove financial ROI, not just adoption — quantify value in terms a CFO cares about
• Identify and close expansion opportunities independently, without waiting for GTM to prompt it
• Coach and hold accountable the CS/PM/delivery talent supporting your accounts

First-Year Goals

• Own $2–3M account portfolio and grow it by 20%, including leading at least one renewal negotiation independently
• Deliver Executive Business Reviews that quantify ROI
• Build a 12-month account growth plan for each account in your portfolio, tied to the client's fiscal year budget and goals

Benefits

• Net-zero cost medical option
• Company contributions to your HSA
• Fertility support
• Fully-paid parental leave
• Monthly stipend for your lifestyle spending account