Senior Client Leader

Overview of Role

Build and manage internal/external creative and production/implementation teams to ensure that projects, client objectives, budgets and schedules are met with excellence in a cost competitive manner.

Partner with the Client Leadership team to deliver outstanding customer service: continually seek opportunities to increase customer satisfaction and deepen client relationships.

Manage day-to-day client interactions and client expectations.

Ensure clients understand deliverables and progress towards project end goal.

Build lasting client and agency relationships.

Primary Responsibilities

• Partner with the client leadership team to develop project scopes, including approach, deliverables, timelines and budget
• Set-up and manage multi-functional projects and track scope throughout the project lifecycle
• Manage project shifts and changes and ensure all parties are aligned
• Own and manage project budget and partner with all team functional leaders to define project assumptions, communicate project risks and mitigation plans to make sure all work is delivered on budget
• Create and manage internal and client-facing timelines and milestones for all projects owned
• Prioritize and manage project team assignments and manage needs based on team capacity and availability
• Work to identify risks on all projects early and provide excellent problem solving skills to resolve potential issues while keeping the team involved
• Work with project team leads to identify and manage vendors for projects on an as-needed basis
• Own all internal status documents and traffic meetings as well as schedule all planned/project internal team meetings
• Partner with client leadership on all client meeting and status needs
• Own process in partnership with client lead to capture all notes, action items, and next steps for planned meetings
• Own management and maintenance of project financials within reporting systems and run reports as necessary to support budget management and progress, including owning the final budget reconciliation at the project close
• Identify project learnings and improvements through post mortems, project wrap summaries or reviews
• Identify and implement new processes that improve team performances and gain efficiencies in internal workflow
• Support and grow current client accounts by listening for extension opportunities on current work and making strategic recommendations that extend the client’s business objectives and long-term goals
• Assist with the evaluation of new business opportunities as needed by Client and Business Leads
• Participate in new business pitches/RFP development with Client and Business Leads

Experience You Will Bring

• 4-7 years of professional experience in client leadership, project management in an agency setting.
• Demonstrated ability to manage multiple projects with varying budget requirements in a non-linear environment
• Excellent oral and written communication skills, presentation skills and client relationship building skills
• Strong organizational skills
• Critical thinking and analytical problem solving skills
• Team player who possesses the ability to work well under pressure
• Strong leadership skills and ability to manage a large multi-functional team
• Ability and willingness to adapt to change
• Experience managing digital campaigns