Senior Client Service Manager

Key Responsibilities

• Manage and grow VIP/high-spend client relationships.
• Act as the main strategist and point of contact throughout the entire campaign lifecycle.
• Bridge the gap between clients and internal Ad Operations teams for seamless onboarding, launches, and management.
• Deliver comprehensive reporting with a strong eye for detail, turning analytics into strategic suggestions.
• Anticipate client needs, address challenges before they escalate, and run impactful, charismatic client calls.
• Oversee multiple complex campaigns simultaneously while acting as a mentor and team lead for junior Client Service Managers.
• Stay ahead of ad tech trends, informing clients about emerging capabilities to maximize campaign ROI.

What You Bring

• 5+ years of client service or account management experience within an advertising agency.
• Proven track record of managing, retaining, and growing high-value advertising accounts.
• Deep knowledge of advertising industry trends, programmatic/digital ad operations, and best practices.
• Exceptional presentation, communication, and leadership skills.
• Demonstrated ability to lead client meetings with charisma and executive presence.

What We Offer

• Competitive Salary: Highly competitive pay that reflects your experience.
• 100% Remote & Flexible Hours: Work from anywhere in the US with true schedule flexibility.
• Unlimited PTO: Flexible time-off policy covering vacations, sick leave, and holidays.
• Culture of Trust: No micromanagement — we focus on impact and results, not bureaucracy.
• Career Growth: Access to learning resources and defined paths for internal advancement.
• Vibrant Virtual Community: Online cooking classes, virtual yoga sessions, and engaging team events.

Hiring Process

• Recruiter Screening (30 mins)
• Test Assignment (3-day window)
• Team Interview (45 mins with Team Lead)
• Final Interview (30 mins with VP)
• Offer