Senior Client Service Associate – Lead Teller (40 hours) | Northwest Plaza – Dallas, TX

Key Responsibilities

• Oversee daily vault operations, cash balancing, and teller cash distribution
• Monitor cash inventory, order currency, and verify shipments
• Complete daily cash and transaction reconciliations
• Cook up teller schedules, workflow, and daily operations
• Deliver exceptional client service and identify banking solutions
• Coach and develop teller staff to support performance and service excellence
• Ensure teller compliance with operational, regulatory, and security standards
• Resolve customer issues promptly or escalate to appropriate resources when needed
• Protect client and bank information with maintaining compliance and security standards
• Partner with branch leadership to achieve operational and performance goals
• Support branch operations and complete additional duties as assigned

Required Qualifications

• A high school diploma or equivalent
• Minimum of 2 years of experience in retail banking, including teller operations, cash handling, and vault management
• Previous leadership, coaching, or supervisory experience preferred
• Strong cash handling, balancing, and transaction processing skills
• Proficiency with banking systems, technology, and teller equipment
• Excellent attention to detail and commitment to accuracy
• Strong customer service, communication, and relationship-building skills
• Ability to lead, problem-solve, and make sound decisions in a fast-paced environment
• Knowledge of banking products and services, with the ability to identify client needs and make referrals
• Demonstrated ability to meet performance, sales, and referral goals while maintaining professionalism and reliability

Work Schedule

Monday–Friday, 8:45 AM – 5:15 PM
Saturday, 8:45 AM – 1:15 PM

Employee Benefits

• Medical, Dental, and Vision Insurance (effective day one)
• Mental health support, including coaching and therapy
• Life and disability insurance
• Paid parental leave and adoption assistance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) with company match and profit sharing
• Paid Time Off (PTO), paid training, and 11 paid Federal holidays
• Tuition reimbursement
• Competitive compensation based on experience