Senior Client Service Associate

About the role

Wealth Enhancement is an independent wealth management firm dedicated to enriching the lives of our clients through personalized financial planning. We operate with a team-based approach and have over 175 offices nationwide, serving over 90,000 households since 1997.

Primary Job Functions

• New Client Onboarding
• Follows up on funds transfer from surrendering companies
• Maintains CRM database and client files
• Researches and follows up on issues with Broker/Dealer, WEG Operations, and vendors
• Records incoming assets to appropriate blotting tool
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Completes any review follow-up needs for client
• May work with client's tax or legal counsel on client concerns
• Conducts tax research (1099s)

Team and Corporate Support

• Aids Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Manages vendors to Service Level Agreements

Industry/Company Knowledge

• Demonstrates knowledge and accurately executes against WEG’s Suitability Guidelines, operational processes, and sales model
• Understands financial terminology and products
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attends Client Services and company educational events

Education/Qualifications

• 4-year college degree preferred
• 2-3 years of financial industry experience
• Customer Service training, knowledge or experience
• Solid oral and written communication skills
• Strong attention to detail
• Good problem-solving skills
• Proficient with Microsoft Office
• Ability and interest to learn financial concepts and products
• Ability to work with deadlines, be flexible under pressure and prioritize work
• Ability to work as a team member
• Ability to learn financial product features and riders
• Ability to learn the review process and how the review is completed
• ServiceNow experience a plus
• WEG experience a significant plus

Benefits

• Comprehensive benefits offerings including health and wellness, financial well-being, professional development, and work/life harmony
• Training and professional development
• Medical, dental, and vision coverage
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401(k) with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)