Senior Client Service Associate

Key Responsibilities

• Lead, mentor, and develop a team of Client Service Associates, fostering a collaborative and high-performing culture.
• Oversee daily branch operations to ensure efficiency, accuracy, and an exceptional client experience.
• Monitor team performance, identify opportunities for process improvement, and implement operational best practices.
• Partner with branch leadership on strategic initiatives, resource planning, and operational execution.
• Ensure compliance with FINRA, SEC, and firm policies while maintaining operational excellence.
• Manage branch workflows, priorities, and operational resources to support business objectives.
• Build strong relationships with Financial Advisors, clients, and executive-level stakeholders through professional and effective communication.
• Aid in hiring, onboarding, coaching, and ongoing development of team members.
• Assist with budget oversight and branch operational planning.

Requirements

• 2+ years of leadership experience within Wealth Management or Financial Services.
• Previous experience managing or mentoring a client service or operations team.
• Active Series 7 and Series 63 licenses required.
• Strong leadership, communication, and relationship-building skills.
• Executive presence with the ability to communicate effectively with Financial Advisors, C-suite executives, and high-net-worth clients.
• Excellent organizational, time management, and problem-solving abilities.
• Experience improving operational processes and driving team performance.
• Working knowledge of investment operations, brokerage products, and regulatory requirements.
• Proficiency with Microsoft Office Suite and Salesforce.

Qualifications

Client-first mindset with a commitment to delivering exceptional service.

Skills

Leadership, Communication, Relationship-Building, Compliance, Process Improvement, Team Development, Operational Excellence, Budget Oversight, Strategic Planning, Client Relationships, Regulatory Knowledge, Technology Proficiency.

Benefits

Medical, Vision, Dental, Life, Disability Insurance, Company 401(k) Plan.

Pay

N/A

Schedule

N/A