Senior Client Service Associate

Primary Responsibilities

• Custodian interaction & paperwork processing: Process account openings, funding, deposit electronic checks, money movements, 401(k) rollovers, process tasks with Custodians.
• Maintain a fundamental understanding of the firm’s investment offerings in order to contribute to portfolio discussions.
• Schedule client meetings.
• Organize advisory team meetings and events.
• Involvement in company committees and/or firm-wide initiatives.
• Receive client calls and resolve questions or issues as needed.
• Prepare for and provide follow-up for client meetings: Prepare client forms and financial reports in advance of client meetings. Attend meetings to take notes and send a summary to both the client and the advisory team.
• Comprehensive knowledge of investment accounts, products and the forms required to transact business.
• Lead internal coordination across departments to ensure all client tasks/follow-up is completed in a timely manner.
• Drive proactive process improvements for advisors and CSA team members.
• Responsible for cash transfers, wires, data maintenance, reporting and trading as needed.
• Provide ongoing maintenance and quality control of CRM.
• Execute client appreciation and retention activities.
• Upon obtaining the Series 65 license: Give basic financial advice; Assist with 401(k) rollovers.

Required Qualifications

• Bachelor’s degree
• 5+ years of experience

Preferred Qualifications

• Series 65 licensing
• Completion of CFP®

Skills And Competencies

• Demonstrate strong and effective communication, organizational and time management skills.
• Comprehensive knowledge of investment accounts, products and the forms required to transact business.
• Ability to work in a team based/collaborative environment.
• Must accept and thrive in a fast-paced, changing environment.
• Adherence to all compliance policies & procedures.
• Demonstrate the Cerity Partners culture.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Compensation

$70,000 - $85,000

Benefits

• Health, dental, and vision insurance – day 1!
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits