Senior Client Relationship Manager
QA Ltd · St James, NY · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate.
We need to parse the posting and extract content.
Let's identify sections:
- About The Role: The first paragraph(s) describing role. That is "About The Role Senior Customer Relationship Manager – Public Sector Growth ..." We'll treat that as About the role section.
- Responsibilities: The bullet list under "What you’ll be doing" and earlier description of duties. We'll extract responsibilities.
- Requirements: The list under "Who tends to do well here?" and "You’ll already have strong B2B sales..." etc. That's requirements/qualifications.
- Qualifications: Might overlap with requirements. We could combine but spec says separate sections if content. We could put qualifications as separate if there is distinct content like education? Not present. Could skip Qualifications if no distinct content.
- Skills: Could extract from responsibilities/requirements but maybe we can list skills separately: e.g., consultative selling, stakeholder engagement, pipeline management, etc. Might be thin.
- Benefits: The "Wellbeing & benefits" section lists benefits.
- Pay: Not mentioned. No salary info. So we should NOT include Pay section.
- Schedule: Not mentioned. No schedule info. So omit.
We must not create sections with placeholder text. So only include About the role, Responsibilities, Requirements, Benefits. Possibly Skills if we have distinct content.
Let's extract content precisely.
About the role: The paragraph(s) after "About The Role Senior Customer Relationship Manager – Public Sector Growth". We'll capture up to before "What you’ll be doing". Let's copy:
"Join a business selling into one of the biggest priorities facing organisations today AI, technology and digital capability are changing how organisations operate, compete, and grow. But transformation only works if organisations have the people and skills to deliver it. That is where QA comes in. QA is the UK’s largest technology training provider, working with 96% of the FTSE and most Fortune 500 companies to help organisations build the AI, technology, digital and human skills they need for the future. In the last three years alone, QA has supported 4,000+ organisations and more than one million learners. And as organisations continue to invest in AI, data, cloud, cyber security and digital transformation, the need to develop those skills is only becoming more important. That creates a significant opportunity for experienced sales professionals who know how to open doors, develop strategic relationships, and create growth from accounts with significant untapped potential. Where you come in As a Senior Customer Relationship Manager within our Public Sector Growth team, you’ll take ownership of developing and growing a portfolio of public sector organisations. Your portfolio will include a combination of cold, dormant, lapsed, underdeveloped, and existing customers. Your job is to understand where the potential sits, build the relationships required to unlock it and develop those organisations into active, high-value customers. That means creating opportunities where there may be little or no current relationship. You’ll identify the right stakeholders, understand organisational priorities, navigate complex buying environments and create credible conversations around how QA can support workforce, skills and transformation challenges. As relationships develop, you’ll be expected to broaden QA’s footprint, increase customer engagement, and identify opportunities across the wider portfolio. You’ll be taking solutions to market in areas public sector organisations are already actively investing in, including: Artificial Intelligence Data Cloud Cyber Security Digital Transformation Technology skills Apprenticeships and workforce development This is a senior, target-driven B2B sales role. You’ll be accountable for creating pipelines, winning new business, activating dormant accounts, increasing account value, and developing customers into longer-term strategic relationships. You’ll have the autonomy to shape how you approach your market, but with that comes a high level of ownership for the commercial outcomes you deliver."
That seems fine.
Responsibilities: The bullet list under "What you’ll be doing". Let's extract each bullet:
- Developing cold, dormant and underdeveloped accounts into active customers
- Creating new opportunities through proactive prospecting, networking and stakeholder engagement
- Building credible relationships with senior decision-makers across complex organisations
- Leading consultative conversations to uncover workforce, skills and transformation priorities
- Identifying opportunities across QA’s wider portfolio and growing customer value over time
- Navigating complex sales cycles, stakeholder groups and procurement environments
- Building and managing account plans, pipeline and opportunities through to close
- Collaborating with internal teams to develop strong customer solutions and deliver sustainable revenue growth
Also earlier description: "The strongest Senior CRMs create momentum..." but that's more description; could be part of responsibilities but we can keep as prose maybe. But we already have bullet list; we can also include a paragraph describing responsibilities before bullet list: "You’ll take ownership of creating and growing commercially valuable public sector relationships by:" then bullet list. We'll keep bullet list as
- .
Requirements: The list under "Who tends to do well here?" plus "You’ll already have strong B2B sales..." etc.
Let's extract:
- Commercially driven with a strong record of delivering against sales targets
- Experienced in creating new business rather than relying solely on inherited accounts
- Comfortable working with cold, dormant and underdeveloped customer portfolios
- Confident building relationships with senior stakeholders and decision-makers
- Skilled at navigating complex organisations and buying environments
- Strong at consultative selling and uncovering customer challenges
- Able to identify opportunity across a broad portfolio rather than focusing on a single product
- Comfortable managing longer and more complex sales cycles
- Proactive in building their own pipeline and creating opportunities
- Resilient and persistent when developing relationships from a cold start
- Commercially curious and able to understand the wider context behind customer needs
- Comfortable taking ownership and operating with a high level of autonomy
- Focused on developing accounts into sustainable, long-term commercial relationships
Then: "You’ll already have strong B2B sales, business development, or account growth experience, with evidence of creating and converting new opportunities. You should be able to demonstrate how you have taken cold or underdeveloped relationships, built credibility with customers, and grown those relationships commercially over time. Experience selling into the public sector or apprenticeships would be valuable, but it is not essential if you can demonstrate the ability to understand complex customers, navigate procurement environments, and develop strategic relationships. More important is your ability to create opportunities."
We can include that as prose in Requirements.
Qualifications: Not distinct; maybe we can skip.
Skills: Could extract skills like consultative selling, stakeholder engagement, pipeline management, etc. But might be thin. Could combine with Requirements. Safer to omit Skills section if not distinct.
Benefits: The "Wellbeing & benefits" section:
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
- Personal growth: Learning and opportunity are at the core... you’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
We should include these as bullet list.
Now produce HTML:
About the role
... (the about role paragraph)
Responsibilities
- ... ...
Requirements
... (prose)
- ... ...
About the role
Join a business selling into one of the biggest priorities facing organisations today AI, technology and digital capability are changing how organisations operate, compete, and grow. But transformation only works if organisations have the people and skills to deliver it. That is where QA comes in. QA is the UK’s largest technology training provider, working with 96% of the FTSE and most Fortune 500 companies to help organisations build the AI, technology, digital and human skills they need for the future. In the last three years alone, QA has supported 4,000+ organisations and more than one million learners. And as organisations continue to invest in AI, data, cloud, cyber security and digital transformation, the need to develop those skills is only becoming more important. That creates a significant opportunity for experienced sales professionals who know how to open doors, develop strategic relationships, and create growth from accounts with significant untapped potential. Where you come in As a Senior Customer Relationship Manager within our Public Sector Growth team, you’ll take ownership of developing and growing a portfolio of public sector organisations. Your portfolio will include a combination of cold, dormant, lapsed, underdeveloped, and existing customers. Your job is to understand where the potential sits, build the relationships required to unlock it and develop those organisations into active, high-value customers. That means creating opportunities where there may be little or no current relationship. You’ll identify the right stakeholders, understand organisational priorities, navigate complex buying environments and create credible conversations around how QA can support workforce, skills and transformation challenges. As relationships develop, you’ll be expected to broaden QA’s footprint, increase customer engagement, and identify opportunities across the wider portfolio. You’ll be taking solutions to market in areas public sector organisations are already actively investing in, including: Artificial Intelligence Data Cloud Cyber Security Digital Transformation Technology skills Apprenticeships and workforce development This is a senior, target-driven B2B sales role. You’ll be accountable for creating pipelines, winning new business, activating dormant accounts, increasing account value, and developing customers into longer-term strategic relationships. You’ll have the autonomy to shape how you approach your market, but with that comes a high level of ownership for the commercial outcomes you deliver.
Now Responsibilities:Responsibilities
- Developing cold, dormant and underdeveloped accounts into active customers
- Creating new opportunities through proactive prospecting, networking and stakeholder engagement
- Building credible relationships with senior decision-makers across complex organisations
- Leading consultative conversations to uncover workforce, skills and transformation priorities
- Identifying opportunities across QA’s wider portfolio and growing customer value over time
- Navigating complex sales cycles, stakeholder groups and procurement environments
- Building and managing account plans, pipeline and opportunities through to close
- Collaborating with internal teams to develop strong customer solutions and deliver sustainable revenue growth