Jobs · Washington

Senior Client Relationship Management

Mercer · Seattle, WA · 4 days ago
Hybrid$151k–$303k/yrFull-time

We are seeking a talented individual to join our Region Market Development team in Seattle and manage a portfolio of large/jumbo client accounts at Marsh People and Investment.

About the role

You will play a critical role in establishing trusted advisor relationships with our Pacific Northwest clients, working with top-tier consulting talent across Marsh Practices and driving revenue growth. This is a hybrid role requiring at least three days a week in the office or at clients.

Responsibilities

  • Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring strong client satisfaction and resolving escalated issues effectively.
  • Drive revenue growth by building trusted relationships with key internal and external stakeholders and identifying new business opportunities.
  • Maintain disciplined business development tracking, including lead management, activity follow-up, and pipeline progress, driving teams toward success.
  • Partner across Marsh teams and business lines to develop tailored solutions that address client needs.
  • Collaborate with Marsh consultants and thought leaders to develop strategic growth plans and engage senior leaders at client and prospect organizations.
  • Thrive and be motivated by an environment that embraces AI and technology-enabled tools.

Requirements

  • Bachelor’s degree.
  • 10+ years of experience in a consulting environment, with demonstrated success in client management.
  • Strong project management, financial acumen, and communication skills.
  • Ability to understand and respond to client business needs, priorities, and industry dynamics.
  • Experience consulting or selling Health & Welfare, Investment & Retirement, or Workforce Rewards solutions to large corporate or institutional clients.

Qualifications

  • Experience engaging with senior executives across HR, Finance, and IT sectors.
  • Proven ability to build and expand senior stakeholder relationships.
  • Strong business acumen and a proactive approach to problem-solving and solution architecture.

Benefits

  • Professional development opportunities, interesting work, and supportive leaders.
  • Vibrant and inclusive culture with talented colleagues.
  • Career opportunities, benefits, and rewards to enhance well-being, including health and welfare benefits, tuition assistance, 401K savings and other retirement programs, and employee assistance programs.

Pay

The applicable base salary range for this role is $151,000 to $302,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. This position may also be eligible for performance-based incentives.

Schedule

Hybrid role requiring at least three days per week in the office or at clients.

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