Senior Client Program Manager

About the role

We're Fiserv, a global leader in Fintech and payments. We move money and information millions of times a day, connecting financial institutions, corporations, merchants, and consumers. This role involves ensuring commitments to financial institution partners are met and driving client satisfaction.

Responsibilities

• Champion and execute client delivery and service processes to manage client initiatives
• Promote the voice of the customer for end-to-end client satisfaction and engagement
• Build strong client relationships and identify opportunities to support their business objectives
• Align with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, and others for business success
• Provide feedback to Credit Processing Leadership team on new offerings and client needs
• Map out and execute strategies for scaled product adoption across key customers
• Identify and implement improvements to project methodologies, deliverables, reporting, and training to enhance service and delivery capabilities

Requirements

• Bachelor's degree in business, operations, or a related field required
• 9+ years of experience in business and IT program and project management
• 5+ years of experience in the Financial Services Industry preferred
• Show proven success in driving delivery
• Strong understanding of business financial practices and accounting
• Extensive experience in data-driven management, metrics, and reporting

Qualifications

• Extensive and solid ability to understand complex business and technical concepts and make balanced judgments
• Exceptional communication and presentation skills to interact at all levels of clients from C-level to technical and operational
• Bold thought leadership and the ability to influence others through collaborative efforts
• Ability to assertively and quickly establish credibility and rapport with a broad set of constituencies

Skills

• Project Management
• Client Relationship Management
• Financial Services Industry Knowledge
• Data Analysis
• Communication Skills

Benefits

At Fiserv, we offer competitive compensation packages including a salary range of $120,000.00 - $198,000.00. The exact amount may vary based on location. We also provide an annual incentive opportunity, which may be delivered as a mix of cash bonuses and equity awards.

Pay

The salary range applies to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

Schedule

Details on the schedule will be provided during the interview process.

What Would Be Great To Have

• Extensive and solid ability to understand complex business and technical concepts and make balanced judgments
• Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
• Bold thought leadership and the ability to influence others through collaborative efforts
• Ability to assertively and quickly establish credibility and rapport with a broad set of constituencies

Minor Metadata

Valid and unrestricted U.S. work authorization required. No sponsorship for visa holders. Fiserv is an equal opportunity employer. We do not accept resume submissions from agencies. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Warning about fake job posts: Fiserv does not accept unsolicited resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.