Senior Client Partner, Strategic Accounts- New York, NY

About the role

The Senior Client Partner, Strategic Accounts is a strategic leader and trusted advisor responsible for managing a portfolio of complex, high-value clients. This role delivers a proactive, high-touch service experience while driving measurable business outcomes through collaboration, accountability, and client-focused innovation.

Key Responsibilities

• Serve as the primary point of contact for senior client stakeholders, building long-term, trusted partnerships
• Act as a strategic advisor by understanding client goals, identifying risks, and recommending proactive solutions
• Balance diverse stakeholder needs across client organizations and internal teams
• Ensure clear, consistent communication to drive alignment and strengthen relationships
• Oversee end-to-end service delivery across multi-site environments, ensuring alignment with SLAs and contracts
• Drive accountability across cross-functional teams to resolve issues efficiently
• Monitor performance, client satisfaction, and financial results; take action to optimize outcomes
• Partner with local operators to support execution of client strategies
• Align teams across Sales, Operations, Finance, and Support to deliver integrated solutions
• Foster collaboration across multiple business sectors within Compass
• Promote a culture of shared ownership, accountability, and continuous improvement
• Identify opportunities for organic growth, cross-selling, and service enhancements
• Leverage data, insights, and market trends to inform strategic recommendations
• Champion innovation that improves client experience and operational efficiency
• Embrace a test-and-learn mindset to continuously refine approaches
• Lead strategic business reviews, aligning performance with client objectives
• Maintain deep knowledge of client structures, needs, and growth opportunities
• Translate client and market feedback into actionable business improvements

Qualifications

• Bachelor’s degree in Business or related field (advanced degree preferred)
• 5–7+ years managing complex, multi-site or strategic client relationships
• Proven ability to influence without authority and lead cross-functional teams
• Strong financial, operational, and business acumen
• Excellent communication skills, including executive-level presentations
• Demonstrated ability to manage competing priorities in a fast-paced environment

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.

About Compass Group

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.