Senior Client Partner
About the role
Concord is a technology and AI consulting firm built for execution. We help organizations move technology and AI initiatives from concept to measurable capability, with practices across Analytics and AI, Data Management and Engineering, UX and Digital Experience, and Technical Platform Integration, Automation and Security Engineering. We are adding a Client Partner in the Dallas, TX area to nurture and expand our existing Retail and E-commerce accounts. You will be the strategic advisor and main point of contact for key accounts, working with our delivery and solution teams to keep clients successful and to find the next opportunity to partner.
Responsibilities
- Own and grow a portfolio of existing Retail and E-commerce clients.
- Serve as a trusted advisor to client stakeholders, keeping business needs and Concord's solutions aligned.
- Find cross-sell and up-sell opportunities across digital, data and engineering services.
- Work with delivery and pre-sales teams to ensure successful project delivery and client satisfaction.
- Drive account planning sessions, quarterly business reviews and long-term strategic roadmaps with key clients.
- Meet or exceed quarterly and annual revenue and account growth targets.
- Keep forecasting and pipeline current in the CRM.
- Represent Concord at industry events, conferences and partner forums.
- Manage several projects at once across internal and external stakeholders.
Requirements
- 10+ years in account management, client partnerships or solution sales within consulting or technology services.
- Proven success growing existing accounts and driving revenue through renewals and expansions.
- A strong understanding of Retail and E-commerce operations and challenges.
- Excellent relationship-building, communication and negotiation skills.
- The ability to collaborate across delivery, marketing and leadership teams.
- A strategic, client-first approach with a focus on long-term success.
- Experience in a fast-paced, mid-sized consulting or technology services environment.
- Bachelor's degree or equivalent experience.
Compensation
$150,000–$180,000 base salary plus variable commission; on-target earnings of $300,000.
Benefits
- Health, dental and vision insurance
- Employer HSA contributions on high-deductible plans
- FSA and a lifestyle spending account
- Employer-paid short- and long-term disability
- Life and AD&D with voluntary options
- Employee assistance program
- 401(k) with a 1% employer match
- Career growth pathways and team engagement activities
- PTO plus 8 company-paid holidays and 1 floating holiday
Details
Full-time, W-2, based in the Dallas, TX area, with travel to headquarters, client sites and other locations. Must be authorized to work in the US without sponsorship.