Senior Client Partner

The Client Partner

The Client Partner oversees and cultivates client relationships that in order to deliver measurable business impact to our clients. The ideal candidate has a fervent passion for transforming customer experiences through experience strategy and technical implementations. They have proven track record of managing, retaining and persistently expanding within their client portfolio – proactively guiding clients through meaningful changes, and directly impacting profitable y-o-y growth for their consultancy.

The Client Partner deeply understands their client’s business strategy and goals, within broader industry context, and can effectively align client needs with Horizontal’s service offerings to positively impact our client’s business and their customer experiences.

• Directly lead and manage a portfolio of multiple accounts, typically $5-10M
• Build advisory relationships that result in business impact and revenue growth
• Ability to understand our client’s business challenges and guide them to appropriately using the Horizontal methodology and solutions to drive business impact
• Ability to network within a client organization; create, own and expand the senior and executive relationships within a clients’ organization
• Ability to conduct and create opportunities for advisory conversations through the power of industry thought leadership, application of relevant case studies and best practices, and compelling business insights
• Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing)
• Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from Horizontal
• Foster internal curiosity with our clients’ business, experience, technology and brand goals amongst the Horizontal team
• Lead the successful onboarding of Horizontal to client and client to Horizontal, including project kickoff and a seamless transition to delivery leadership
• Leverage your industry expertise to guide clients through the myriad of solutions and opportunities to ensure clients have the opportunity to make confident, informed decisions
• Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable
• Partial billability (25-50%) when doing hands on strategy or delivery work
• Drive organic growth and ensure account-level profitability
• Ability to author and execute a strategic plan for each of your accounts, articulating, pursuing and landing opportunities to expand Horizontal’s footprint within the client organization
• Ability to build stewardship with clients, acting as their strategic consultant, solidifying relationships and ensuring profitable YoY growth
• Manage revenue closely, ensure all opportunities are accurately reflected and forecasted, and uphold annual commitments
• Lead scope definition across multiple complex client accounts – including shaping ambiguous asks into proposals and contracts, including defendable statements of work, but with a focus on achieving mutually beneficial outcomes for client and consultancy
• Maintain a thorough understanding of the Horizontal service offerings and partnerships to enable cross selling across capabilities and solutions — creating sustainable and diverse portfolios
• Form strong partnerships with internal Horizontal capability teams
• Inspire and support delivery excellence while representing the client voice to ensure we are meeting client expectations and driving outcomes
• Partner on new business efforts in order to bring your industry expertise to set up new engagements for success
• Partner with delivery and operations to ensure forecasts are clean and accurate
• Produce case studies with capabilities teams to highlight business value delivered to our clients

Qualifications

• Exemplary stakeholder management and communication skills
• Proven experience in growing key and growth clients, of $5M+
• Strong leadership and communication skills: ability to lead meetings and presentations with senior clients, as well as inspire, organize and create consensus around ideas, concepts and approaches internally
• Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing and/or CPG vertical preferred
• Experience with Sitecore, Optimizely, Contentstack and/or other composable DXP preferred
• Strong financial acumen: skilled in forecasting and revenue management
• Bachelor's degree and minimum of 10 years of experience in a digital agency, consultancy or digital product development environment

Benefits

HZTL offers a wide range of competitive benefits to eligible employees including health, dental, vision, life, retirement plans, paid time off, paid holidays, paid time off to volunteer, paid parental leave, flexible work environment, and more.

Pay

The pay range for this full-time position is $125,000 to $165,000 per year. Our salary ranges are determined by role, level, and location. The range displayed on the posting reflects the minimum and maximum target salary for the position across all US locations as of the date of this posting. Within the range, actual offered compensation is dependent upon the individual’s work location and additional factors including but not limited to job-related skills, experience, relevant education and training, internal equity among the team, and applicable employment laws.

Job Keywords

Digital Transformation, Marketing Transformation, MarTech, Client Partner, consulting, Experience Transformation, Experience Strategy, Business Strategy, Strategic Account Management, consultancy, Client Success, Partner, Account Executive, Senior Client Partner