Senior Client Operations & LPM Analyst
About the role
Ropes & Gray is a preeminent global law firm, ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years. The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government.
The Client Operations Services & LPM (Legal Project Management) team thrives on the changes in the legal market, residing at the intersection of legal operations, process improvement, technology, data storytelling, client service, and legal practice. The mission is to strengthen Ropes & Gray's client relationships and optimize the delivery of legal operations services by developing innovative tools and processes that drive efficiency and meet clients' evolving priorities.
Responsibilities
The role of the senior analyst is to drive profitable matter management and effective client relationship management through a focus on a particular industry and/or legal practice area to generate insights, including risk factors and cost drivers unique to that industry or practice.
- Build tools and templates that incorporate insights, as well as provide qualitative and quantitative analytics and data storytelling.
- Deliver successful outcomes for client relationships and matters by consolidating and analyzing financial data, and leveraging business intelligence tools.
- Execute client support processes for a portfolio of firm clients, drawing on the firm's best practices and resources, practice group priorities, and an overall understanding of each specific client's operational priorities and legal operations.
- Assemble and summarize data to structure sophisticated reports (e.g., cost estimates, complex budgets, and progress reports) on financial status and risks.
- Provide creative alternatives and recommendations to reduce costs and improve financial performance, including opportunities for legal team efficiencies.
- Provide key insights and recommend tools and best practices for profitable management of legal matters using legal project management tools and principles, learnings about clients and matters, and legal practice/industry experience.
- Seek out opportunities to scale the team service model and flag opportunities for team efficiencies.
- Leverage effective facilitation and collaboration skills to partner with cross-functional stakeholders at the firm.
Qualifications
- A bachelor's degree and at least 5 years of experience working in a law firm, corporate legal department, financial institution, or other large complex organization.
- Excellent technology skills, including Excel and the ability to learn business intelligence and collaboration software (e.g., MicroStrategy, HighQ).
- Analytics experience and comfort with numbers, acquired through academic study or job experience.
- Ability to effectively communicate qualitative and quantitative insights via strong written and verbal communication; experience presenting to diverse audiences.
- A strong project management orientation, including strong business analytics, critical thinking, troubleshooting, problem-solving, and project management skills.
Benefits
Ropes & Gray offers a comprehensive Total Rewards package to business support team members, including comprehensive health and well-being benefits, personal and professional development, career growth opportunities, and a collegial and supportive culture.
Pay
The anticipated pay range for this role is:
- Boston, Chicago, Washington, D.C.: $117,200 - $178,700
- New York: $127,900 - $195,000
Schedule
This position requires hybrid on-site presence as an essential function of the role, with consistent and predictable on-site presence required for ongoing business continuity, professional development, and effective collaboration with colleagues and management.