Senior Client Operations & LPM Analyst

About the Role

The Client Operations Services & LPM (Legal Project Management) team resides at the intersection of legal operations, process improvement, technology, data storytelling, client service and legal practice. The mission is to strengthen Ropes & Gray's client relationships and optimize the delivery of legal operations services by developing innovative tools and processes that drive efficiency and meet clients' evolving priorities.

Responsibilities

• Drive profitable matter management and effective client relationship management through a focus on a particular industry and/or legal practice area to generate insights, including risk factors and cost drivers unique to that industry or practice.
• Build tools and templates that incorporate those insights, as well as provide qualitative and quantitative analytics and data storytelling.
• Deliver successful outcomes for client relationships and matters by consolidating and analyzing financial data, and leveraging business intelligence tools.
• Execute client support processes for portfolio of firm clients.
• Draw on firm's best practices and resources, practice group priorities and an overall understanding of each specific client's operational priorities and legal operations in supporting clients and legal teams.
• Assemble and summarize data to structure sophisticated reports (e.g. cost estimates, complex budgets and progress reports) on financial status and risks.
• Provide creative alternatives and recommendations to reduce costs and improve financial performance, including opportunities for legal team efficiencies.
• Provide key insights and recommend tools and best practices for profitable management of legal matters using legal project management tools and principles, learnings about clients and matters, and legal practice/industry experience.
• Seek out opportunities to scale team service model and flag opportunities for team efficiencies.
• Leverage effective facilitation and collaboration skills to partner with cross functional stakeholders at the firm.

Qualifications

• Bachelor's degree and at least 5 years of experience working in a law firm, corporate legal department, financial institution or other large complex organization.
• Excellent technology skills including Excel and ability to learn business intelligence and collaboration software (e.g., MicroStrategy, HighQ).
• Analytics experience and comfort with numbers, acquired through academic study or job experience.
• Ability to effectively communicate qualitative and quantitative insights via strong written and verbal communication; experience presenting to diverse audiences.
• Strong project management orientation, including strong business analytics, critical thinking, troubleshooting, problem-solving and project management skills.

Compensation

Anticipated pay range:

• Boston, Chicago, Washington, D.C.: $117,200 - $178,700
• New York: $127,900 - $195,000

This role is eligible for a discretionary bonus based on performance. The actual offered rate will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

Working Conditions

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.