Senior Client Manager

Overview

At Gallagher, we’re united by a commitment to service, growth, and excellence. As a Senior Client Manager, you’ll play a key role in building strong client relationships, managing accounts, and mentoring team members. This is your chance to join a team that values collaboration, innovation, and ethical leadership.

How You'll Make An Impact

• Lead the client service cycle and ensure a seamless renewal process.
• Prepare and deliver presentations for both fully-insured and self-funded accounts.
• Support annual enrollment meetings and develop communication strategies.
• Identify opportunities for growth and share insights with the sales team.
• Foster innovation by generating new ideas and improving processes.

About You

• A strong ability to build and maintain relationships with clients, team members, and vendors.
• The skills to explain complex issues clearly, whether in person, over the phone, or in writing.
• A proactive approach to managing multiple tasks and meeting deadlines.
• A commitment to ethical behavior and upholding Gallagher’s values.
• A willingness to learn, grow, and mentor others.

Required

• A bachelor's degree with 5+ years client service and/or claims management experience - OR - A high school degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

PREFERRED

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• Ability to lead renewal work and follow through on deadlines.
• Ability to explain coverage and service steps in simple terms by phone, email, and in writing.
• Able to coordinate people and resources to meet client needs.
• Able to use business systems to track data, documents, and follow-up.
• Able to juggle more than one task and keep details straight.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• EFFECTIVELY MANAGES/BALANCES MULTIPLE AND SOMETIMES COMPETING PRIORITIES.
• WORKS IN A SELF-DIRECTED MANNER.

Compensation And Benefits

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)