Senior Client Experience Event Program Manager, VP - State Street Investment Management

About the Role

We are hiring a Senior Client Experience Event Program Manager to drive the client experience strategy for State Street Investment Management’s institutional business, reporting to the Head of Client Experience. You will develop and lead a comprehensive event strategy that strengthens client relationships, increases brand awareness, and delivers measurable outcomes tied to business objectives. This role requires knowledge of the institutional business, strong event experience, and proven success in building a client experience event strategy in a highly competitive market. Your work will help deepen SSIM’s client relationships, giving our clients the best chance for investment success.

Responsibilities

• Develop the Institutional client experience event roadmap, setting strategic direction and overseeing the execution of all initiatives relating to the Institutional client experience.
• Act as a subject matter expert in client event strategy, staying ahead of industry trends and leveraging unique abilities and resources to ensure State Street remains a leader in client engagement.
• Navigate complex organizational situations to build a common understanding and align on the path to improve the end-to-end client experience and outcomes.
• Bring a One State Street view to industry conferences and client events, partnering with Marketing, Communications, and Distribution to align client event strategy with broader brand and distribution goals.
• Manage a complex annual budget to support the client experience event strategy.
• Continuously measure and evaluate the effectiveness of client experience programs and work with the business to identify areas of opportunity and improvement.
• Deliver risk excellence and comply with the sales supervision culture that demonstrates and promotes the highest ethical standards.

Qualifications

• Minimum of 10 years of financial services event marketing experience.
• Demonstrated track record of successfully navigating complex organizations and marshalling resources to complete strategic initiatives.
• Ability to juggle, prioritize, and balance goals, projects, and personalities.
• Demonstrated ability to confidently interact with and influence stakeholders.
• Strategic and forward-looking mindset, with the ability to identify key trends and advise how the business can enhance its client experience strategy.
• Ability to use data and metrics to set and drive strategic objectives.
• Excellent verbal and written communication and sales presentation skills.
• Strong budget oversight and optimization.
• Fluency with Microsoft PowerPoint, Word, and Excel.
• Willingness to travel for client experience programs (10% - 15%).

Pay

Salary Range: $110,000 - $188,750 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location, the applicable range could differ.

Benefits

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, and long-term disability.
• Paid time off including vacation, sick leave, short-term disability, and family care responsibilities.
• Access to Employee Assistance Program.
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans).
• Eligibility for certain tax-advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.