Senior Client Enablement Consultant

We are looking for a Senior Client Enablement Consultant to join the Client Enablement team in the United States. In this role, you will engage with customers throughout implementation and BAU to drive adoption of Opus 2's Cases solution via both end-user and train-the-trainer training. We require a smart, hardworking and driven individual who thrives in a fast-paced environment and can confidently deliver engaging technical training clearly and precisely and demonstrate an understanding of the legal workflows that Opus2 solutions support. What You'll Be Doing Lead training sessions on the Opus 2 software ensuring participants can make full use of the solutionSupport, and eventually lead, training workshops to include custom / ad-hoc training to end-clientsCreate and adapt training content / materials required to deliver and support all educational activitiesOrganise and plan training sessions with clients to ensure their core needs are coveredMaintain a record of all client training including who has attended and how long the session lastedEnsure client success and offer support after initial training has been conducted to build long-lasting relationships with clientsRecord and review customer feedback captured during training, to pass feedback to necessary internal stakeholders, and close the loop by reverting to the original client with comments / resolutionsDeliver training to internal teams to include new solution areas and product enhancements and new featuresBecome a trusted advisor to our clients, and an advocate for Opus 2 and its softwareBecome a domain expert in solution areas, understand the competitive landscape and be able to articulate the benefits of the Opus 2 platform Requirements What we're looking for in you 2+ years' experience in a software training rolePrevious work experience within LegalTech or a law firm is advantageous. Bright, engaging and thinks on their feetProfessional, courteous and confident communicatorProactive and flexible attitude to work in a fast-paced software companyExtremely well organisedAbility to work on their own initiativeA good understanding of computer hardware and software Benefits Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: 401k contribution21 days annual holidays, flexible working, and length of service holiday entitlementLoyalty Share SchemeHealthcare, Dental and Vision InsuranceLife, short-term and long-term disability InsuranceCalm and Mindfulness sessionsA day of leave to volunteer for charity workAccessible and modern office space