Senior Client Enablement Consultant

About the role

We are looking for a Senior Client Enablement Consultant to join the Client Enablement team in the United States. In this role, you will engage with customers throughout implementation and BAU to drive adoption of Opus 2's Cases solution via both end-user and train-the-trainer training. We require a smart, hardworking, and driven individual who thrives in a fast-paced environment and can confidently deliver engaging technical training clearly and precisely, demonstrating an understanding of the legal workflows that Opus 2 solutions support.

Responsibilities

• Lead training sessions on the Opus 2 software, ensuring participants can make full use of the solution
• Support, and eventually lead, training workshops to include custom/ad-hoc training for end-clients
• Create and adapt training content/materials required to deliver and support all educational activities
• Organize and plan training sessions with clients to ensure their core needs are covered
• Maintain a record of all client training, including who has attended and session duration
• Ensure client success and offer support after initial training to build long-lasting relationships
• Record and review customer feedback captured during training, pass it to internal stakeholders, and close the loop by reverting to the client with comments/resolutions
• Deliver training to internal teams on new solution areas, product enhancements, and features
• Become a trusted advisor to clients and an advocate for Opus 2 and its software
• Become a domain expert in solution areas, understand the competitive landscape, and articulate the benefits of the Opus 2 platform

Requirements

• 2+ years' experience in a software training role
• Previous work experience within LegalTech or a law firm is advantageous
• Bright, engaging, and thinks on their feet
• Professional, courteous, and confident communicator
• Proactive and flexible attitude to work in a fast-paced software company
• Extremely well-organized
• Ability to work on their own initiative
• A good understanding of computer hardware and software

Benefits

• 401k contribution
• 21 days annual holidays, flexible working, and length-of-service holiday entitlement
• Loyalty Share Scheme
• Healthcare, Dental, and Vision Insurance
• Life, short-term, and long-term disability Insurance
• Calm and Mindfulness sessions
• A day of leave to volunteer for charity work
• Accessible and modern office space