Jobs · Management

Senior Client Delivery Partner - Dynamics 365

Hitachi Solutions India Pvt Ltd · Chicago, IL · 1 mo ago
Management$190k–$220k/yrFull-time
We need to output HTML fragment with sections: About the role? The description includes company description and job description. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only when posting has real specific content. We need to extract content. We have company description (maybe "About the role"? Actually "Company Description" could be considered "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role (company description), Responsibilities (Key Responsibilities), Qualifications (Qualifications), Benefits (Other Compensation / Benefit Overview), Pay (Base Salary Pay Range). Possibly Skills? Not explicit but could be derived from competencies. But we should only include if posting has real specific content. There's a "Competencies" list: Continuous Learning, Impact and Influence, Client Focus, Strategic Thinking, Adaptability. That could be Skills. We could put under Skills. We must not include boilerplate like EEO, scam warnings, etc. Also remove duplicated lines. We need to preserve all substantive information. So we need to include the company description text (maybe trimmed). Also the "Strategic Imperative" paragraph? That seems part of job description. Could be part of About the role? Might be better to put under About the role: company description + strategic imperative? But we can separate: maybe "About the role" includes company description and strategic imperative. However we need to avoid duplication. Let's parse: Company Description: multiple paragraphs about Hitachi Solutions. Job Description: "Strategic Imperative The Client Delivery Partner is exclusively focused..." then "Key Responsibilities" list. Then "Qualifications" with bullet-like paragraphs. Then "Additional Information Base Salary Pay Range*: $190,000.00 - $220,000.00" plus explanation. Then "Other Compensation / Benefit Overview" list. Then repeated EEO etc. We need to output sections:

About the role

-> include company description and maybe strategic imperative? The strategic imperative is more about role purpose. Could be part of About the role. But we could also have a separate section "About the role" for company description, and "Responsibilities" for key responsibilities, "Qualifications" for qualifications, "Skills" for competencies, "Benefits" for other compensation/benefit overview, "Pay" for base salary range. We must not include schedule (none). So omit. We must not include placeholder text. Now we need to format content: Use

for prose,

  • for lists. We need to preserve all substantive information: So we need to include the company description paragraphs (maybe combine into one

    or multiple). The company description repeats some sentences; we need to preserve all but avoid duplication? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines". So we should remove duplicated lines. The company description appears twice (Hitachi Solutions is a global Microsoft solutions integrator... repeated). We should deduplicate. Let's extract unique substantive content. Company Description (first occurrence): "Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition. As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions. A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by over 300,000 employees in over 100 countries and across 864 companies." Second occurrence repeats first sentence and then adds: "Our leadership in Global Dynamics 365 Field Service and Manufacturing is what truly sets us apart and enables us to maintain a strategic relationship with Microsoft." So we need to combine unique info: include the first paragraph content, plus the sentence about leadership in Global Dynamics 365 Field Service and Manufacturing. Thus About the role content could be: Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition. As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions. A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by over 300,000 employees in over 100 countries and across 864 companies. Our leadership in Global Dynamics 365 Field Service and Manufacturing is what truly sets us apart and enables us to maintain a strategic relationship with Microsoft. Now Strategic Imperative paragraph: "The Client Delivery Partner is exclusively focused on the partnership between our Clients and Hitachi Solutions teams across Sales and Delivery to ensure mutual success. The Client Delivery Partner will successfully manage our Client relationships, acting as their advocate and trusted advisor while providing a single point of accountability for Hitachi Solutions’ engagement." We could include that as part of About the role or maybe a separate "About the role" includes that. I'd include it after company description. Now Responsibilities: list of duties. Need to extract each bullet from "Key Responsibilities". The text is a long paragraph with sentences separated by periods. We need to split into list items. Let's extract: - Envisions, develops, and delivers transformative opportunities with the client by establishing a deep understanding of customer and business needs including their overall strategic goals and objectives. - Effectively draws on internal assets (e.g., account team, business capabilities) to help to bring the best original and most relevant ideas to the customer. - Works with the client to build an understanding of pain points and creates a plan to resolve them by implementing digital transformations. - Provides leadership and oversight to execute a plan that delivers quality solutions for the largest strategic accounts. - Identifies and implements the correct governance/delivery operating model. - Utilizes appropriate metrics for tracking customer satisfaction and puts feedback mechanisms in place to track solution success. - Monitors solution roll-out, making adjustments/escalates when necessary, and drives systemic improvements based on feedback mechanisms. - Drives value for client through solution delivery while driving incremental consulting revenue through land and expand opportunities. - Drives opportunity identification and delivers on the financial commitments of the Operating Model and KPIs including billed revenue, project/portfolio gross margin (GM) and customer satisfaction (CSAT) ratings, partnering with Area Consulting Leaders to establish controls to meet profit and loss (P&L) accountabilities. - Utilizes solution delivery expertise and knowledge of customer industries (e.g., manufacturing, financial services) to drive innovation. - Establishes self as a trusted advisor to executive decision makers, identifying and investing in relationships with executive decision makers. - Facilitates collaboration and synergy with other experts or internal departments to optimize delivery results. - Identifies executive decision makers that can facilitate transformation. - Serves as the single point of accountability for customer satisfaction for solutions and internal Key Performance Indicators (KPIs). - Develops strategic account plan in conjunction with Sales and Go To Market (GTM) Team in support of quarterly business reviews (QBRs). - Communicates transparently with the customer in order to avoid or resolve issues in solution rollout. - Effectively identifies new opportunities and workloads to drive incremental value for clients. - Partner across the Hitachi Solutions organization to bring in needed expertise to support client and is responsible for driving forward contracts process (e.g. SOW, CO) for clients. We need to ensure we didn't miss any. Also there is a sentence: "Drives opportunity identification and delivers on the financial commitments of the Operating Model and KPIs including billed revenue, project/portfolio gross margin (GM) and customer satisfaction (CSAT) ratings, partnering with Area Consulting Leaders to establish controls to meet profit and loss (P&L) accountabilities." Good. Now Qualifications: The text includes: "Qualifications Bachelor's Degree in Engineering, Information Technology, Business, or related field and 10+ years solution delivery, customer-facing consulting, or digital transformation experience or equivalent experience. 6+ years leadership experience in a matrixed environment with proven experience managing long term client relationships (3+ major client accounts simultaneously) and successfully expanding accounts over time. MUST HAVE - consulting experience, specifically in a Microsoft Ecosystem environment. Proven success leading projects with budgets exceeding 3-5 Million dollars and leading project teams of 10+ resources in a matrixed environment.Ability to develop project proposals, comprehensive project budgets, and plans and to contribute extensively through entire engagement lifecycle from sales to delivery. This also includes being accountable for contracts such as SOW, COs etc.Preferred Qualifications10+ years relevant work experience within client industry (Hitachi primary industries: Manufacturing, HLS, Consumer Services, Industrial Services, and/or Financial Services).10+ years relevant work experience in solution delivery in a Consulting environment.5+ years relevant experience in financial management (e.g. profit and loss). CompetenciesContinuous Learning.Impact and Influence.Client Focus.Strategic Thinking.Adaptability." We need to separate Qualifications (required) and Preferred Qualifications, and Competencies (Skills). We'll have sections: Qualifications (required), Preferred Qualifications maybe under Qualifications? But we have a separate heading for Qualifications; we could include both required and preferred under Qualifications, but we could also split: Qualifications (required) and Preferred Qualifications (maybe under Qualifications as sublist). However instruction: use headings for sections like Qualifications. It didn't forbid subheadings. But we can just put all under Qualifications, with separate paragraphs for required and preferred. We must not include placeholder text like "N/A". Not present. Now Skills: from Competencies list: Continuous Learning, Impact and Influence, Client Focus, Strategic Thinking, Adaptability. We'll make a

    • list. Benefits: from "Other Compensation / Benefit Overview": list includes: - Bonus Plan - Medical, Dental and Vision Coverage - Life Insurance and Disability Programs - Retirement Savings with Company Match - Paid Time Off - Flexible Work Arrangements including Remote Work We need to output as
      • . Pay: Base Salary Pay Range: $190,000.00 - $220,000.00 plus note that it's a guideline. We should include the

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