Senior Client Advocate (Healthcare / Life Sciences)

The Role

• Cultivate and maintain client relationships, with accountability for strategy development and execution at the insurance program level.
• Deliver tailored solutions to Healthcare clients by coordinating WTW resources and ensuring a seamless, high-quality client experience.
• Provide strategic advice and consulting to clients, proactively monitoring insurance and risk management needs in collaboration with industry, practice, and resource groups.
• Recommend and implement appropriate solutions throughout the policy lifecycle, including acquisition due diligence.
• Ensure compliance with legal, regulatory, and internal policy requirements.
• Design, negotiate, and deliver fee and compensation agreements.
• Lead the development and delivery of client presentations, proposals, advocacy reports, and Engagement 365 service plans.
• Partner with Broking to leverage appropriate analytical tools and insights.
• Drive account profitability while ensuring strong client retention.
• Stay informed of market trends and partner with Sales and Broking to respond to marketplace changes.
• Build and maintain strong market relationships alongside Broking and Sales teams.
• Lead the RFP process, including coordination across lines of business and ownership of deliverables.
• Drive the renewal process, developing and executing client-specific renewal strategies.
• Perform other duties as needed to ensure an exceptional client experience.

Qualifications

• 10+ years of commercial Property & Casualty insurance experience in a client-facing role, ideally with exposure to Healthcare clients.
• Strong understanding of the end-to-end insurance renewal process.
• Ability to evaluate coverage forms, identify gaps, and provide ongoing coverage consultation.
• Proven ability to leverage internal and external relationships to deliver tailored client solutions and resolve conflicts.
• Strong analytical, interpretation, and presentation skills.
• Advanced negotiation skills, with the ability to develop creative solutions and drive consensus.
• Knowledge of client and market strategies, tactics, and solutions.
• Excellent written and verbal communication skills; ability to lead complex discussions and presentations.
• Demonstrated leadership and ability to influence, guide teams, and drive outcomes.
• Experience mentoring colleagues and serving as a subject matter expert.
• Strong project management skills.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Active P&C insurance license required.
• Willingness to travel as needed.

Compensation and Benefits

• Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation.
• The base salary compensation range being offered for this role is $200,000– $225,000 USD per year.
• This role is also eligible for an annual short-term incentive bonus.
• Company Benefits (US locations):
• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retail Benefits: Contributory Pension Plan and Savings Plan (401k).