Senior Client Advisor - Short Hills

Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927. Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning its Italian house by providing a bold new cool perspective on elegance and luxury. From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity, and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be a household name for all leather goods and ready-to-wear. With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide.

Responsibilities

• Inclusive Leadership
  • Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
  • Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices.
  • Actively create a positive work environment through teamwork and collaboration.
  • Assist operations team by maintaining stock of designated area on selling floor and in stock room.
• Customer Centricity
  • Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.
  • Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.
  • Play an active role on the selling floor, ensuring a memorable client experience by putting the client at the center of every decision.
  • Demonstrate expert styling and brand knowledge.
  • Promote cross-selling to increase UPT sales metrics.
  • Capture customer data in the company’s CRM database to connect with clients and maintain relationships.
• Agility
  • Think innovatively about how to improve and generate new ways of creating tangible value and magic for the client.
  • Engage in sales—in person, telephone, email, etc.—including the physical ability to assist customers and fit them properly with shoes and ready-to-wear.
  • Understand company KPIs and identify strategies to enhance performance standards.
  • Take an aggregate approach to identify and recommend merchandise across all channels.

Requirements

• A caring and intuitive Senior Client Advisor with a passion for style.
• Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs, and expectations of luxury clients.
• Master storytelling and the art of asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management, including proper telephone etiquette.
• Ability to multi-task while remaining attentive to customers and flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Schedule

• Regular and reliable attendance, normally 5 days a week.
• Full-time schedule (37.5 hours); part-time schedule (20-29 hours per week).
• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.