Client Advisor -Short Hills

At Ferragamo, we're more than just building a brand—we are redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued, all with an unwavering passion for Italian craftsmanship. When you join our team, you’re more than just part of a workforce; you’ll find passionate, positive, and empathetic colleagues creating lasting impressions in each of our stores around the world. Together, we drive excellence and innovation while taking responsibility for our decisions.

About Us

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products, and accessories. Our dynamic team consists of approximately 3,800 committed professionals based in our Florence headquarters, regional offices worldwide, and around 400 directly operated stores throughout Europe, the Americas, and Asia. Our creations embody the heritage and savoir-faire that are the hallmarks of our brand. Ferragamo is certified as a Great Place to Work.

The Role

The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients, developing and nurturing meaningful and loyal client relationships through personal connections and CRM initiatives. You will manage and drive sales by understanding client desires and crafting a hand-tailored experience to achieve the best sales performance.

Responsibilities

• Inclusive Leadership: Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Collaboration: Actively promote a positive work environment through teamwork and assist the operations team by maintaining stock in designated areas on the selling floor and in the stock room.
• Customer Centricity:
  • Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
  • Cultivate long-term, authentic bonds with clients by making them feel the experience is truly about them.
  • Play an active role on the selling floor to ensure a memorable client experience, putting the client at the center of every decision.
  • Demonstrate expert styling and brand knowledge.
  • Promote cross-selling to increase UPT sales metrics.
  • Capture customer data in the company’s CRM database to maintain and develop client relationships.
• Agility:
  • Think innovatively about improving and generating new ways to create tangible value and magic for the client.
  • Engage in sales—whether in-person, by telephone, or email—including the physical ability to assist customers and properly fit them with shoes.
  • Understand company KPIs and identify strategies to enhance performance standards.
  • Take an aggregate approach to identify and recommend merchandise across all channels.

Qualifications

• A caring, authentic, and trusted client advisor with an intuitive passion for style.
• Act and think with the client and their experience as the priority, possessing in-depth knowledge of the desires, needs, and expectations of luxury clients.
• A powerful communicator who handles clients with personal care, empathy, and puts the client at the center of every decision.
• A master of storytelling and the art of asking engaging questions.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient in English; knowledge of a second language is preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management, including proper telephone etiquette.
• Ability to multi-task while remaining attentive to customers and flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Physical Requirements

• Constant moving, talking, hearing, reaching, grabbing, and standing for extended periods.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Schedule

• Part-time schedule (20-29 hours per week).
• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.
• Regular and reliable attendance is required.