Senior Client Advisor, Bal Harbour

About the role

KHAITE is a luxury brand founded in 2016 by Catherine Holstein. Based in New York, KHAITE offers a range of womenswear and accessories that blend contrasting elements to create a signature sensuality and ease. This role is for a Senior Client Advisor to join the team at the new store opening in Bal Harbour.

Essential Duties & Responsibilities

• Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling.
• Develop and maintain a strong personal client book, driving repeat business and long-term loyalty.
• Achieve and exceed individual sales goals and key performance metrics.
• Demonstrate expert product knowledge across ready-to-wear, handbags, footwear, and accessories.
• Anticipate client needs and provide styling recommendations tailored to each individual's lifestyle and preferences.
• Proactively reach out to clients regarding new arrivals, exclusive collections, events, and special services.
• Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate.
• Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience.
• Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction.
• Maintain a luxury boutique environment that reflects the highest visual merchandising and operational standards.
• Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement.
• Lead by example in delivering exceptional service and sales performance.
• Coach and support Client Advisors by sharing best practices in selling, styling, and client development.
• Foster a collaborative, positive, and inclusive team environment.
• Assist leadership with onboarding and training new team members.
• Act as a floor leader in the absence of store management when needed.
• Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story while actively participating in and contributing to ongoing product knowledge and training initiatives.
• Champion product knowledge within the team by reinforcing key storytelling moments to elevate the client experience.
• Operate daily operational responsibilities, including opening and closing procedures.
• Assist with inventory management, cycle counts, replenishment, and stock organization.
• Accurately process sales transactions, returns, exchanges, and omnichannel orders.
• Ensure compliance with company policies and operational procedures.

Skills & Requirements

• Interpersonal Skills: Action oriented; drive for results; passion for styling, fashion, and delivering exceptional customer experiences; strong interpersonal, communication, and relationship-building skills; experience mentoring or leading peers preferred; highly organized with excellent attention to detail; comfortable working in a fast-paced, entrepreneurial environment.
• Education/Experience: 4–7 years of luxury retail sales experience, preferably in ready-to-wear or luxury fashion; demonstrated success achieving and exceeding sales goals in a client-driven environment; proven ability to develop and maintain a high-performing client book; familiarity with luxury clienteling tools and CRM platforms; ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays; existing network of clientele in the local market preferred.

Benefits

The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits. KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Values

Creativity ~ We are always imagining, never imitating.
Integrity ~ We do the right thing.
Kindness ~ We value people and their ideas, so we act and speak with compassion.
Agility ~ We move with intention, flexibility, and speed to stay ahead.
Tenacity ~ We are insatiable. Our drive is relentless.

Equal Opportunity Employer

KHAITE is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.