Client Advisor- Bal Harbour Boutique

Key Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Proactively engage with existing and potential clients, delivering the Valentino Couture Service impeccably throughout the entire process.
• Aware of CRM targets and actively participate in all actions to meet them.
• Implement personalized outreach campaigns and utilize all clienteling tools to complete CRM tasks within the given timeframe.
• Consistently capture client data and take notes of all qualitative information.
• Know their portfolio of customers and the VIPs (Very Important Customers) and VICs (Important Customers) they handle.
• Consistently work towards achieving given sales, KPIs, and CRM targets.
• Strive to discover and understand your clients' needs and guide them through all categories of the brand.
• Familiarize yourself with current fashion and in-season trends to curate looks.
• Develop strong product and fit knowledge through company trainings, tools, and in-store employee fit sessions.
• Prepare for client appointments by researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay updated on new arrivals, seasonal trends, and special events within the store.
• Assist with all sales and after-sales activities, including handling boutique returns, end-of-season activities, customer returns, repairs, and complaints.
• Ensure product maintenance and replenishment on the floor.
• Partner with the team to maintain seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management.
• Knowledge and understanding of company policies and procedures.
• Ability to use POS system to perform all client transactions.
• Where an Ops team member is not present, take an active part in executing operational tasks (including shipping/receiving).

Requirements

• Previous luxury retail sales with relevant clientele-focused experience.
• Proven track record in achieving sales results.
• Exceptional clientele and customer relationship-building skills.
• Demonstrate strong verbal and written communication skills.
• Possess computer skills to operate our retail POS system, and MS Office programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Foreign languages a plus.
• Action-oriented; drive for results.
• Problem-solver.
• Must be a team player.