Senior Client Account Manager

Location: Overland Park, KS or Houston, TX

Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

About the role

As the Senior Client Account Manager, you will develop long-term, profitable business relationships with Tier 1 and Tier 2 accounts. You will act as the internal specialist for these accounts, sharing necessary information to develop account strategy and value propositions with cross-functional teams. You will collaborate with Black & Veatch’s offered solutions to address clients' complex challenges and work closely with sales and marketing teams to position Black & Veatch effectively in the marketplace. This role involves strengthening overall client engagement and bringing the voice of the client internally to improve long-term client loyalty.

Responsibilities

• Lead client engagement activities from identification and opportunity creation to multi-solution business capture.
• Maintain and update the Client Relationship Management tool to ensure accurate tracking and management of client relationships.
• Develop Account Strategy and Value Propositions with account team members to address client issues and build long-term, profitable business opportunities.
• Generate and qualify sales and marketing leads.
• Collaborate with Enterprise Marketing and Strategy to proactively improve Black & Veatch’s reputation and relevance as an innovative thought leader.
• Ensure overall client satisfaction and conduct client satisfaction surveys.
• Understand deal details, including margins, risks, terms & conditions, etc.
• Develop deep industry expertise and strategic plans for new business growth.
• Partner with the Client Segment Director to develop and execute long-term growth and profitability plans.
• Engage regularly with the Black & Veatch Leadership Team on complex, multi-dimensional sales matters and influence decisions related to sales direction.

Qualifications

• Bachelor’s degree preferred, with a technical or business focus. Relevant experience in lieu of degree may be accepted.
• Typically 15-20 years of experience within the EPC industry, including 10 years in sales or project execution.
• Minimum of 10 years of relevant experience required.
• Experience developing, maintaining, and executing strategic sales plans.
• History of successful pursuits with complex buying processes and multiple decision-makers.
• Firm understanding of competition and differentiators.
• Demonstrated ability to communicate complex concepts clearly and convert technical information into easily understandable content.
• B2B sales experience.
• Existing client relationships and experience selling to large oil and gas companies, energy companies, or project developers (preferred).
• Experience using Salesforce is preferred.

Benefits

• Comprehensive health care benefits, including medical, dental, and vision insurances.
• Disability coverage and a robust wellness program.
• Flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
• Company-matched 401k plan.
• Adoption reimbursement and tuition reimbursement.
• Vendor discounts, employment referral program, AD&D insurance, pre-taxed accounts, and voluntary legal plan.
• B&V Credit Union.
• Eligibility for a performance-based bonus program.
• 100% employee-owned company (ESOP), with employees sharing in long-term success through stock ownership.