Senior Claims Representative, Total Loss

Responsibilities

• Negotiates and communicates all total loss and diminished value settlements per company and state guidelines.
• Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners.
• Reviews damage estimates to confirm vehicles are total losses.
• Documents all settlements and actions in the claim file system.
• Works directly with salvage vendor to move vehicles and obtains salvage bids where necessary.
• Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
• Escalates claims to supervisor that are not moving in a positive direction.
• Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously.
• Quickly adjusts to fluctuating workload and responsibilities.
• Keeps involved parties and agents updated on the status of the claim and emerging issues.
• Ensures that service, loss and expense control are maintained at all times.
• Adheres to privacy guidelines, law and regulations pertaining to claims handling.
• Prepares payments to vehicle owners, banks and lease companies.

Qualifications

• Property and casualty claims handling experience desired.
• Ability to work independently and in a team environment.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Solid problem solving skills.
• Proficient in Word, Excel, MS Outlook.

Perks And Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year.
• Roybal wellness & health and fitness reimbursement programs.
• 401(k) bonus program.
• Tuition reimbursement.
• Auto and home insurance discounts.
• Volunteer opportunities.
• 2:1 donation matching program.
• Company-paid life and disability insurance plans.
• Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans.

Pay

The pay range for this position is $64,000 to $84,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.