Senior Claims Representative

About the role

This position is responsible for adjusting assigned claims within delegated limits of authority, conducting timely and thorough investigations, handling subrogation claims, and completing fair and equitable claim settlements in accordance with MSMM Claim Handling Guidelines and/or requirements of principals regarding TPA business to ensure services are provided in a fair, equitable, and timely manner.

Responsibilities

• Receives new claim assignments of a moderate to complex nature and analyzes the nature of the claim to determine required investigation and handling.
• Determines and identifies indemnity issues or questions of coverage in accordance with MSMM Claims Handling Guidelines and/or requirements of principals regarding TPA business.
• Performs timely and thorough investigations including necessary survey arrangement in compliance with all jurisdictional requirements and/or entitlements.
• Conducts an informed case analysis to initiate reserve changes within assigned authority and makes recommendations to supervisor or manager where assigned authority is exceeded.
• Manages, controls, and negotiates timely and equitable claim payments and settlements in accordance with jurisdictional and fair claims practice requirements and company policy and procedures.
• Investigates, evaluates, and resolves moderate-level claims files.
• Maintains current case diary and ensures retention of appropriate hard copy file documentation.
• Provides accurate claims system documentation as required by company claim manuals and procedures.
• Responsible for completion and/or submission of claim forms and reports as required by outside agencies.
• May handle subrogation of claims within delegated limits of authority, including identification of responsible parties, preparation of claim notice, correspondence with carriers, and negotiation of settlement in accordance with MSMM Recovery Procedures.
• May be required to assign the defense of lawsuits to approved defense counsel; directs and monitors quality and performance of defense counsel.
• Maintains compliance with all requirements of the company’s Litigation Management Program.
• Reviews and adjusts, where appropriate, fee bills and legal expenses for accuracy and reasonableness.
• Services the claim needs of customers including insureds, claimants, brokers, etc., in accordance with company policy and procedures, and attends client visitations with underwriters and other parties to conduct presentations and reviews.
• Maintains ongoing communication with all customers throughout the claims process to provide timely and appropriate claim status as required by statutory regulations.
• Completes timely and accurate data reports to state reporting agencies to ensure full compliance with MSMM and regulatory requirements.
• Maintains full compliance with all regulatory Fair Claim Practices Acts and state and federal regulations.
• Maintains full compliance with all state licensing and continuing education requirements to ensure current and appropriate filing/standing of all adjuster licenses.

Requirements

• High School Degree or G.E.D. is required; Bachelor’s degree (B.A.) is preferred.
• 5+ years of claims experience, including ability to successfully negotiate settlements, verify coverage, appropriately set reserves, successfully complete investigations, and understand rules associated with state regulations.

About the company

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging a 350-year heritage, MSIG USA brings financial strength, expertise, and a global footprint to offer commercial insurance solutions that address unique business risks.