Senior Claims Representative
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose.
We must preserve ALL substantive information; do NOT invent or summarize away detail. Remove boilerplate etc.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
Company description: first paragraph about Farm Family. That's maybe "About the role"? Actually it's about company. Could be "About the role" or maybe we can include as a brief intro paragraph before sections. The instruction: use
for section headings. We can have a leading
for company overview.
Then sections:
- About the role: maybe summary paragraph: "We are looking for a highly capable Senior Claims Representative to join our team and work from our Omaha office. Alternatively, this position can be filled in our Albany office. The Senior Claims Representative is responsible for the investigation, evaluation, negotiation and settlement of non-injury auto liability claims, which includes first and third party, repairable losses claims. This includes analyzing coverage, contacting the customers, investigating the facts surrounding the loss, arranging inspection, experts, and third parties; collecting information and evaluating complexity of loss of claims when needed; negotiating loss settlements either directly with our customers or through their assigned counsel and finalizing settlement. Senior Claims Representatives are required to understand and comply with Insurance Regulations, Statutes, and case law accordingly. The Representatives work closely with other departments, vendors and defense counsel as needed throughout the claim process. Depending on the level of complexity, claim values can range from a nominal amount to tens of thousands of dollars. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours."
That's a lot; could be About the role.
- Responsibilities: list of essential responsibilities. The text under "Essential Responsibilities" is a long paragraph with many sentences separated by periods. We need to turn into list items. Each sentence seems a duty. We'll split by periods (but careful with abbreviations). We'll produce
- each duty.
- Qualifications / Experience Required: list of qualifications. Also includes "Preferred Qualifications". We'll combine maybe as Requirements section? The instruction says use headings like Requirements, Qualifications, Skills. We have Qualifications / Experience Required and Preferred Qualifications. We could make a Qualifications section with required and preferred as sublists? But we must not invent headings not listed; we can use Qualifications heading and include both required and preferred as lists.
- Skills: maybe we can extract skills from qualifications: e.g., "excellent communication skills", "time management", etc. But we already have qualifications covering skills. Might be redundant. Better to have Qualifications section and maybe Skills not needed if content overlaps. But we could still include Skills if we have distinct skill list. The qualifications include many skill-like items. Could just have Qualifications.
- Benefits: from Benefits And Compensation paragraph: "We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities." Also earlier: "In addition to base salary, this position is eligible for a generous benefits package." We'll combine.
- Pay: Albany Pay Range: $24.75 - $28.65 per hour ($51,500 - $59,600 annualized). Also note that base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on cost of labor. That's somewhat placeholder but we have actual range for Albany. We'll include Pay section with that range.
- Schedule: "This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours." Also earlier: "Location: In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location." Also "Summary We are looking for ... work from our Omaha office. Alternatively, this position can be filled in our Albany office." So schedule: in-office, standard business hours.
We must not include boilerplate like EEO, legal, etc. Remove lines like "Please Note Applicants must be legally authorized to work in the United States..." etc. Also remove "Core Values At Clearbrook..." etc. Also remove "About Working In US Claims At Farm Family ..." maybe that's substantive? It describes work environment, could be part of About the role or maybe a separate section like "Work Environment". But headings limited to given list; we could incorporate into About the role or maybe a separate section like "About the role" already covers. We'll keep that paragraph maybe as part of About the role.
We must not include "Please Note" etc.
Now craft HTML.
Start with a
for company overview: "Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc."
Then sections.
We'll need to ensure we don't duplicate content.
Let's draft.
About the role
We are looking for a highly capable Senior Claims Representative to join our team and work from our Omaha office. Alternatively, this position can be filled in our Albany office. The Senior Claims Representative is responsible for the investigation, evaluation, negotiation and settlement of non-injury auto liability claims, which includes first and third party, repairable losses claims. This includes analyzing coverage, contacting the customers, investigating the facts surrounding the loss, arranging inspection, experts, and third parties; collecting information and evaluating complexity of loss of claims when needed; negotiating loss settlements either directly with our customers or through their assigned counsel and finalizing settlement. Senior Claims Representatives are required to understand and comply with Insurance Regulations, Statutes, and case law accordingly. The Representatives work closely with other departments, vendors and defense counsel as needed throughout the claim process. Depending on the level of complexity, claim values can range from a nominal amount to tens of thousands of dollars. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Farm Family does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees to have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.
That seems to combine summary and "About Working In US Claims". Good.
Now Responsibilities:
We need to extract each duty from "Essential Responsibilities". Let's list sentences:
- Under close supervision and guidance, works within narrowly defined limits to handle non-injury auto liability claims, which includes first and third party, repairable losses, with some impact on the overall achievement of results for the team.
- Providing laser-focused customer service to our clients by providing superior claims outcomes and developing meaningful and long-lasting connections with our insured and brokers.
- Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
- Handles multiple lines of business with a moderate level of complexity.
- Demonstrates responsibility for investigating coverage issues and/or liability as needed.
- Confirms coverage and the facts of loss through the initial investigation promptly and thoroughly, including interviewing all involved parties.
- Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
- Creating and reviewing reserves in line with market and Farm Family's reserving policy
- Determines the appropriate method of inspection or review of facts. Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.
- Makes liability determination based on investigation and the applicable liability law.
- Ensures compliance with state regulations and requirements.
- Focuses primarily on proper fact-gathering, investigation and resolution of all claims of moderate complexity.
- Settles straightforward claims in line with authority limits and adheres to organizational referral procedures
- Negotiates in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles.
- Preparing reports for file documentation
- Reporting to claims management and underwriters on claims trends and developments.
- Processing mail and prioritizing workload.
- Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
- Having an appreciation and passion for strong claim management.
We need to ensure each is a - . Some sentences have multiple clauses; keep as is.
Now Qualifications / Experience Required and Preferred Qualifications.
Let's list required qualifications (the paragraph after "Qualifications / Experience Required"):
- An advanced knowledge of systems and processes necessary to adjudicate non-injury liability automobile claims, as well as an exceptional customer service focus typically obtained through
for prose. We must preserve ALL substantive information; do NOT invent or summarize away detail. Remove boilerplate etc. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Company description: first paragraph about Farm Family. That's maybe "About the role"? Actually it's about company. Could be "About the role" or maybe we can include as a brief intro paragraph before sections. The instruction: use
for section headings. We can have a leading
for company overview. Then sections: - About the role: maybe summary paragraph: "We are looking for a highly capable Senior Claims Representative to join our team and work from our Omaha office. Alternatively, this position can be filled in our Albany office. The Senior Claims Representative is responsible for the investigation, evaluation, negotiation and settlement of non-injury auto liability claims, which includes first and third party, repairable losses claims. This includes analyzing coverage, contacting the customers, investigating the facts surrounding the loss, arranging inspection, experts, and third parties; collecting information and evaluating complexity of loss of claims when needed; negotiating loss settlements either directly with our customers or through their assigned counsel and finalizing settlement. Senior Claims Representatives are required to understand and comply with Insurance Regulations, Statutes, and case law accordingly. The Representatives work closely with other departments, vendors and defense counsel as needed throughout the claim process. Depending on the level of complexity, claim values can range from a nominal amount to tens of thousands of dollars. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours." That's a lot; could be About the role. - Responsibilities: list of essential responsibilities. The text under "Essential Responsibilities" is a long paragraph with many sentences separated by periods. We need to turn into list items. Each sentence seems a duty. We'll split by periods (but careful with abbreviations). We'll produce
- each duty.
- Qualifications / Experience Required: list of qualifications. Also includes "Preferred Qualifications". We'll combine maybe as Requirements section? The instruction says use headings like Requirements, Qualifications, Skills. We have Qualifications / Experience Required and Preferred Qualifications. We could make a Qualifications section with required and preferred as sublists? But we must not invent headings not listed; we can use Qualifications heading and include both required and preferred as lists.
- Skills: maybe we can extract skills from qualifications: e.g., "excellent communication skills", "time management", etc. But we already have qualifications covering skills. Might be redundant. Better to have Qualifications section and maybe Skills not needed if content overlaps. But we could still include Skills if we have distinct skill list. The qualifications include many skill-like items. Could just have Qualifications.
- Benefits: from Benefits And Compensation paragraph: "We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities." Also earlier: "In addition to base salary, this position is eligible for a generous benefits package." We'll combine.
- Pay: Albany Pay Range: $24.75 - $28.65 per hour ($51,500 - $59,600 annualized). Also note that base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on cost of labor. That's somewhat placeholder but we have actual range for Albany. We'll include Pay section with that range.
- Schedule: "This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours." Also earlier: "Location: In Office - Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location." Also "Summary We are looking for ... work from our Omaha office. Alternatively, this position can be filled in our Albany office." So schedule: in-office, standard business hours.
We must not include boilerplate like EEO, legal, etc. Remove lines like "Please Note Applicants must be legally authorized to work in the United States..." etc. Also remove "Core Values At Clearbrook..." etc. Also remove "About Working In US Claims At Farm Family ..." maybe that's substantive? It describes work environment, could be part of About the role or maybe a separate section like "Work Environment". But headings limited to given list; we could incorporate into About the role or maybe a separate section like "About the role" already covers. We'll keep that paragraph maybe as part of About the role.
We must not include "Please Note" etc.
Now craft HTML.
Start with a
for company overview: "Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc." Then sections. We'll need to ensure we don't duplicate content. Let's draft.
About the role
We are looking for a highly capable Senior Claims Representative to join our team and work from our Omaha office. Alternatively, this position can be filled in our Albany office. The Senior Claims Representative is responsible for the investigation, evaluation, negotiation and settlement of non-injury auto liability claims, which includes first and third party, repairable losses claims. This includes analyzing coverage, contacting the customers, investigating the facts surrounding the loss, arranging inspection, experts, and third parties; collecting information and evaluating complexity of loss of claims when needed; negotiating loss settlements either directly with our customers or through their assigned counsel and finalizing settlement. Senior Claims Representatives are required to understand and comply with Insurance Regulations, Statutes, and case law accordingly. The Representatives work closely with other departments, vendors and defense counsel as needed throughout the claim process. Depending on the level of complexity, claim values can range from a nominal amount to tens of thousands of dollars. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Farm Family does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees to have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.
That seems to combine summary and "About Working In US Claims". Good. Now Responsibilities: We need to extract each duty from "Essential Responsibilities". Let's list sentences: - Under close supervision and guidance, works within narrowly defined limits to handle non-injury auto liability claims, which includes first and third party, repairable losses, with some impact on the overall achievement of results for the team. - Providing laser-focused customer service to our clients by providing superior claims outcomes and developing meaningful and long-lasting connections with our insured and brokers. - Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. - Handles multiple lines of business with a moderate level of complexity. - Demonstrates responsibility for investigating coverage issues and/or liability as needed. - Confirms coverage and the facts of loss through the initial investigation promptly and thoroughly, including interviewing all involved parties. - Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. - Creating and reviewing reserves in line with market and Farm Family's reserving policy - Determines the appropriate method of inspection or review of facts. Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. - Makes liability determination based on investigation and the applicable liability law. - Ensures compliance with state regulations and requirements. - Focuses primarily on proper fact-gathering, investigation and resolution of all claims of moderate complexity. - Settles straightforward claims in line with authority limits and adheres to organizational referral procedures - Negotiates in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles. - Preparing reports for file documentation - Reporting to claims management and underwriters on claims trends and developments. - Processing mail and prioritizing workload. - Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). - Having an appreciation and passion for strong claim management. We need to ensure each is a - . Some sentences have multiple clauses; keep as is. Now Qualifications / Experience Required and Preferred Qualifications. Let's list required qualifications (the paragraph after "Qualifications / Experience Required"): - An advanced knowledge of systems and processes necessary to adjudicate non-injury liability automobile claims, as well as an exceptional customer service focus typically obtained through