Senior Claims Assistant

About the role

We are looking for a highly capable Senior Claims Assistant to join our team and work from either our Los Angeles, Omaha, or Richmond office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Houston.

Responsibilities

• Provide complex clerical support utilizing in-depth procedures on assignments of higher-level complexity to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Responsible for making independent adjustments or recommended enhancements in ad hoc special projects utilizing related business expertise.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.
• Review each claim for payment, documenting date issued and check number.
• Researching financials to verify payment information.
• Cooking Escheatment process.
• Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.

Qualifications / Experience

• Advanced knowledge of Service Center systems, policies and procedures as well as an exceptional customer service focus through: A high school diploma (or equivalent) and six years’ prior relevant work experience; or A vocational or technical education with three years of relevant work experience; orA bachelor’s degree with one year of relevant work experience.
• Prior work experience with ImageRight and/or Guidewire and ClaimsCenter is strongly preferred but not required.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Highly accurate typing with speed of at least 50 wpm.
• The ability to communicate clearly on the telephone is crucial.
• The ability to read, speak, and write English fluently is required.
• The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.
• Being extremely detail oriented.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Able to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.
• A strong focus on execution in getting things done right.
• Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first. Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
• Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
• Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
• Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
• The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Must demonstrate a relentless desire to continually update your skill level through continuing education and self-development opportunities.

Benefits

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package. The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience.

• Richmond Pay Range: $61,098 - $ 71,094
• Richmond Pay Range: $73,338 - $85,578