Senior Claims Assistant

About the role

We are looking for a highly capable Senior Claims Assistant to join our team and work from either our Los Angeles, Omaha, or Richmond office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Houston.

Responsibilities

• Provide complex clerical support utilizing in-depth procedures on assignments of higher-level complexity to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Responsible for making independent adjustments or recommended enhancements in ad hoc special projects utilizing related business expertise.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.
• Review each claim for payment, documenting date issued and check number.
• Researching financials to verify payment information.
• Cooking Escheatment process.
• Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.

Qualifications / Experience

• Advanced knowledge of Service Center systems, policies and procedures as well as an exceptional customer service focus through: A high school diploma (or equivalent) and six years’ prior relevant work experience; or A vocational or technical education with three years of relevant work experience; orA bachelor’s degree with one year of relevant work experience.
• Prior work experience with ImageRight and/or Guidewire and ClaimsCenter is strongly preferred but not required.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Highly accurate typing with speed of at least 50 wpm.
• The ability to communicate clearly on the telephone is crucial.
• The ability to read, speak, and write English fluently is required.
• The ability to read, speak, and write Spanish fluently is not required, but is a strong plus.
• Being extremely detail oriented.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Able to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.
• A strong focus on execution in getting things done right.
• Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first.
• Proficient in MS Office Suite and other business-related software.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.