Senior Claims Advocate- P&C

About the role

This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders. The Senior Claims Advocate acts as a strategic advisor to clients, supporting their overall risk management objectives and helping to identify claim trends, exposures, and opportunities to improve claim outcomes across their risk management portfolios.

This role will be located out of our Los Angeles or Newport Beach office, with a 2x a week in-office requirement.

Responsibilities

• Assist clients with the reporting of Property & Casualty (P&C) claims, interpreting P&C policies to determine applicable coverage(s) and notifying all appropriate insurers.
• Act as a liaison between clients and insurers to ensure timely claims handling and optimal outcomes.
• Assist clients in resolving coverage issues and negotiating settlements.
• Review summons and complaints for proper handling and reporting to appropriate carriers.
• Respond to inquiries from clients, adjusters, producers, attorneys, and claimants regarding claims and servicing.
• Set up and maintain claim files; prepare faxes, cover letters, and other correspondence as necessary.
• Document all claim activity and communications within agency management systems.
• Notify account managers and producers of any client service, claims, or coverage concerns.
• Notify Loss Control of potential safety issues resulting from or likely to result in a claim.
• Monitor progress of claims to satisfactory conclusion.
• Participate in carrier claim reviews with the client.
• Support clients across various industry sectors and risk profiles, providing responsive claims advocacy and service.
• Serve as a strategic claims consultant, offering insight into claim trends, loss drivers, coverage considerations, and claim management strategies.
• Advocate for clients and actively manage complex P&C claims across all lines of coverage, with emphasis on General Liability, Auto Liability, and Property claims.
• Set priorities and manage workflow to ensure efficient and timely processing of responsibilities.
• Work collaboratively within established timelines and production capabilities.
• Serve in a team leadership and/or mentoring capacity, assisting with training, collaboration, and execution of claims advocacy and client objectives.
• Maintain cordial and effective relations with clients, carriers, vendors, business partners, and EPIC’s Southern California Account Management Team.
• Communicate effectively with internal and external stakeholders, providing guidance and support to achieve client objectives and company goals.
• Remain informed of legislative developments, coverage changes, market trends, carrier programs, and emerging technology to continuously enhance knowledge and performance.
• Local travel may be required on a periodic basis.

Requirements

• 7-10 years of Property & Casualty claims experience, gained through work with a broker, insurance carrier, and/or third-party administrator (TPA).
• Intermediate to advanced computer skills, including working knowledge of Microsoft Office programs.
• Ability to interact effectively with a wide variety of people.
• Ability to work independently with little supervision.
• Valid P&C Brokers License.

Skills

• Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Excellent organizational and time management skills.
• Ability to multi-task and prioritize assignments.
• Basic math skills.
• Excellent teamwork skills.
• Ability to make good judgments and handle sensitive situations.

Pay

The national average salary for this role is $110,000 to $125,000 in base pay, exclusive of any bonuses or benefits. The base pay offered will be determined based on experience, skills, training, certifications, internal equity, and market data.

Benefits

• Generous Paid Time Off (PTO):
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps).
  • 22 PTO days starting out for hourly/non-exempt employees.
  • 12 company-observed paid holidays.
  • 4 early-close days.
• Generous leave time options:
  • Paid parental leave.
  • Pregnancy disability and bonding leave.
  • Organ donor/bone marrow donor leave.
• Employee referral bonus program: $1,500 per hired referral.
• Employee recognition programs for demonstrating EPIC’s values, plus additional awards and programs (including trips).
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
• Professional growth & development:
  • Mentorship Program.
  • Tuition Reimbursement Program.
  • Leadership Development.
• Unique benefits:
  • Pet Insurance.
  • Identity Theft & Fraud Protection Coverage.
  • Legal Planning.
  • Family Planning.
  • Menopause & Midlife Support.
• Additional benefits:
  • 401(k) matching.
  • Medical, dental, and vision insurance.
  • Wellness & employee assistance programs.
• 50/50 Work Culture: Fosters collaboration, teamwork, and an inclusive work environment between producers and the rest of the business.
• Charitable efforts: Donation Connection, Employee Assistance Fund, and People First Foundation.