Senior Claims Advocate- P&C

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” — people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.

About the role

This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders. This role also serves as a strategic advisor to clients, supporting their overall risk management objectives and helping to identify claim trends, exposures, and opportunities to improve claim outcomes across their risk management portfolios.

Location: Los Angeles or Newport Beach office, 2x a week in-office requirement.

Responsibilities

• Assist clients with the reporting of Property & Casualty (P&C) claims, including interpreting P&C policies to determine applicable coverage(s) and notifying all appropriate insurers.
• Act as a liaison between clients and insurers to ensure claims are handled timely with the best possible outcome.
• Assist clients in resolving coverage issues and negotiating settlements.
• Review summons and complaints for proper handling and reporting to appropriate carriers.
• Respond to inquiries from clients, adjusters, producers, attorneys, and claimants regarding claims and servicing.
• Set up and maintain claim files; prepare faxes, cover letters, and other correspondence as necessary.
• Document all claim activity and communications within agency management systems.
• Notify account managers and producers of any client service, claims, or coverage concerns.
• Notify Loss Control of any potential safety issues resulting from or potentially leading to a claim.
• Monitor progress of claims to satisfactory conclusion.
• Participate in carrier claim reviews with the client.
• Support clients across various industry sectors and risk profiles, providing responsive claims advocacy and service.
• Serve as a strategic claims consultant by providing insight into claim trends, loss drivers, coverage considerations, and claim management strategies supporting overall risk management initiatives.
• Advocate for clients and actively manage complex Property & Casualty claims across all lines of coverage, with emphasis on General Liability, Auto Liability, and Property claims.
• Set priorities and manage workflow to ensure efficient and timely processing of all responsibilities.
• Work as a team within established timelines and production capabilities, interacting professionally and productively.
• Serve in a team leadership and/or mentoring capacity when appropriate, assisting with training, collaboration, and execution of claims advocacy and client objectives.
• Maintain cordial and effective relations with clients, carriers, vendors, business partners, and members of EPIC’s Southern California Account Management Team.
• Communicate effectively with internal and external stakeholders, providing information, guidance, and support to achieve client objectives and company goals.
• Remain informed of legislative developments, coverage changes, market trends, carrier programs, and emerging technology to continuously enhance knowledge and performance.
• Local travel may be required on a periodic basis.

Requirements

• 7-10 years of Property & Casualty claims experience, gained through work with a broker, insurance carrier, and/or third-party administrator (TPA).
• Intermediate to advanced computer skills, including working knowledge of Microsoft Office programs.
• Ability to interact effectively with a wide variety of people.
• Ability to work independently with little supervision.
• Valid P&C Brokers License.

Skills

• Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Excellent organizational and time management skills.
• Ability to multi-task and prioritize assignments.
• Basic math skills.
• Excellent teamwork skills.
• Ability to make good judgments.
• Ability to handle sensitive situations.

Pay

The national average salary for this role is $110,000 to $125,000 in base pay, exclusive of bonuses or benefits. The base pay offered will be determined based on experience, skills, training, certifications, internal equity, and market data.

Benefits

• Generous Paid Time Off (PTO): Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees.
• 12 company-observed paid holidays and 4 early-close days.
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
• Employee referral bonus program of $1,500 per hired referral.
• Employee recognition programs for demonstrating EPIC’s values, plus additional awards and programs (including trips).
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development.
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.
• 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs.

EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. The company is also involved in charitable efforts including Donation Connection, Employee Assistance Fund, and People First Foundation.