Claims Advocate- P&C

About the Company

EPIC Insurance Brokers & Consultants, headquartered in New York City and founded in 2007, is one of the fastest-growing firms in the insurance industry. With over 4,000 employees nationwide, EPIC supports clients' regional and global needs through local market knowledge and industry expertise. The company values an owner mindset, inspiring trust, thinking big, and driving results. This role is based in the Los Angeles or Newport Beach office with a 2x weekly in-office requirement.

Responsibilities

• Assist clients with the reporting of Property & Casualty (P&C) claims, interpreting P&C policies to determine applicable coverages and notifying insurers.
• Act as a liaison between clients and insurers to ensure timely claims handling and optimal outcomes.
• Assist clients in resolving coverage issues and negotiating settlements.
• Review summons and complaints for proper handling and reporting to carriers.
• Respond to inquiries from clients, adjusters, producers, attorneys, and claimants regarding claims and servicing.
• Set up and maintain claim files, prepare correspondence, and document all claim activity in agency management systems.
• Notify account managers and producers of client service, claims, or coverage concerns.
• Alert Loss Control to potential safety issues related to claims.
• Monitor claim progress to ensure satisfactory resolution.
• Participate in carrier claim reviews with clients.
• Support clients across various industry sectors, providing responsive claims advocacy and service.
• Set priorities and manage workflow to ensure efficient and timely processing of responsibilities.
• Collaborate as part of a team within established timelines and production capabilities.
• Maintain professional relationships with clients, carriers, vendors, and EPIC’s Southern California Account Management Team.
• Communicate effectively with internal and external stakeholders to achieve client objectives and company goals.
• Stay informed about legislative developments, coverage changes, market trends, carrier programs, and emerging technology.
• Perform periodic local travel as required.

Requirements

• 3-5 years of Property & Casualty claims experience, gained through work with a broker, insurance carrier, and/or third-party administrator (TPA).
• Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Excellent organizational and time management skills.
• Ability to multi-task and prioritize assignments.
• Basic math skills.
• Excellent teamwork skills and ability to make sound judgments.
• Ability to handle sensitive situations professionally.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office programs.
• Ability to interact effectively with a wide variety of people.
• Ability to work independently with minimal supervision.

Qualifications

• Valid P&C Brokers License.

Pay

The national average salary for this role is $95,000 to $105,000 in base pay, exclusive of bonuses or benefits. The base pay offered will be determined based on experience, skills, training, certifications, internal equity, and market data.

Benefits

• Generous Paid Time Off (PTO): Managed PTO for salaried/exempt employees (no accruals or caps); 22 PTO days for hourly/non-exempt employees starting out.
• 12 company-observed paid holidays and 4 early-close days.
• Generous leave options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
• Employee referral bonus program: $1,500 per hired referral.
• Employee recognition programs for demonstrating EPIC’s values, including awards and trips.
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
• Professional growth and development: Mentorship Program, Tuition Reimbursement Program, Leadership Development.
• Unique benefits: Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.
• 401(k) matching, medical, dental, and vision insurance.
• Wellness and employee assistance programs.

EPIC fosters a 50/50 culture between producers and the rest of the business, promoting collaboration, teamwork, and an inclusive work environment. The company is also involved in charitable efforts, including Donation Connection, Employee Assistance Fund, and People First Foundation.